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connie mascarello

AMY & CHELSEA ROCK. THEY MAKE YOUR EXPERIENCE THE BEST. IF AN ISSUE ARISES THEY FIX IT QUICKLY. THE PT STAFF HELPED ME WALK QUICKER THAN DR. WHITE EXPECTED. KUDOS 👏

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chris badje

Spent about 3 months there ,I felt God sent. I made so many friends with the other residents. First I will say the office staff seemed to be right on their game. The therapists were very good. The nursing staff had some great ones, it was just hard to digest the lack of treatment by some of them and their CNA's . From my acute view many of these want to be CNA's are being trained by the ones I feel are really lacking. I'm going to say it should be to help US not just to have a paycheck. God bless those who have had to see the same tendencies. We all need to FORGIVE,however as the photo states NONE of GOD'S Children R4Sale at any age!!!

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Kayla

Not happy with the way residents are treated. I have heard staff say time and time again that’s not my hall. Unfortunately I have left do to health reasons. I wish you all the best.

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Desiree Haase

I absolutely loved this facility the staff is absolutely amazing the residents are so sweet an kind. I’m a travel CNA an would recommend everyone to go here. But after interactions I’ve had with there own staff nurse Darlynn I don’t appreciate what had happened. I had left in tears one time because of her an than the other day i got DNR because the nurse complained about me not making a bed I didn’t hear her when i was training there own staff on her first day running around doing everything making sure everything was ready. I’m really upset an wish everyone the best an hope one day I can come back to the family I met there. I go above an beyond but don’t appreciate the treatment the nurse gave me. Update there response Continued concerns brought to us by our staff - nurse having to go behind her and strip beds, change residents, etc. A resident came to me yesterday stating she was complaining to him about one of our nurses (which isn't appropriate obviously). Overall my staff felt as though they had to pick up her slack. There are always 2 sides to the story, but I have to side with my staff in this case. But when I came onto my shift so many residents where soaked an not changed at all to point there briefs were brown an discolored from urine I had picked up there own staffs slack they said since we agency get paid more we do more. There nurse is always 15 mins late down northwest

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Kathy Karges

My mother is in this facility. She is receiving wonderful care. The entire staff is very kind, caring and informative to her and to our whole family. It’s a joy to be around the staff that treats you like family. Mom loves the variety of activities she can do. I have especially appreciated being told what was going on throughout the past year and a half during the Pandemic! I would recommend Emerald for anyone who needs any type of care.