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John Burke

My Mom always complains about missing clothes and laundry. She has gained maybe 30’pounds and is a small framed woman. She is supposed to walk and get exercise. They won’t allow it. Place stinks like piss all the time. Dirty. Carpet is dirty. And now I researched their health reports and it and other Arbor Cares are the worst in the nation from an article I just read. All these complaints from my Mom are on this report. The report also says there are issues in the kitchen with water and medicines and documentation is terrible. Someone needs to get hold of the health department and. Complain. I don’t know how. Most times I try to call the phone lines don’t work and this place is about four hours away.

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Jeffrey Wehrman

Wouldn't put my parents or anyone else's there in O'Neill Nebraska facility. There poor quality of taking care of there residents and treat there staff like dirt.

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Eric Derickson

Staff was rude to my grandma. She would routinely be left in her room and not be helped to the bathroom. She would sit innit for over an hour. When confronted about it, staff was rude to other family members. We moved Grandma out as soon as we could. Bad care taking culture.

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BML

Rat hole. Terrible facility. Spent a week in town visiting my Mother who is a resident there. Rooms were not cleaned up during my visit, same trash and paper littered on the floors the entire time. Towel racks missing from the walls leaving holes. Pile of dirt strewn on one of the rec room tables all week. Seriously, actual dirt. See pictures, if I can post them. Bought Mom chocolates as a gift. Something I knew she would enjoy. In 2 days, the nurses had eaten all of them. Mother is kind and generous but come on. Use some restraint and courtesy. I'm sure protocol does not include helping yourselves to residents belongings. The food is deplorable. Looks like mush. Mom doesn't even know what is on her plate many times. By sight or taste. C-19 protocols 1st visit- temp taken and recorded by nursing staff. Questionnaire filled out by nursing staff. Visit 2-temp taken by nursing staff Recorded by me-questionaire filled out by me. Visit 3-temp taken by staff upon request recorded by me. Was told we could just take each other's temp. So could've just wrote down whatever struck our fancy. Probably could've skipped signing in all together. 4th visit-no temp taken. When I asked about it, I was told to take it myself. Again, could've skipped it and no one would be any the wiser. NO CONSISTENCY!! Nursing staff masking was a half hearted attempt. Staff members puppy and child running about, unmasked. Mom just wants to go home. But Winklebauer won't let her because of fall risks. Well guess what, she could fall in there just as easily and lie there as the staff is so inattentive. Seems she being held hostage. The insurance pays well so dismissal looks bleak. Activities director is loud obnoxious girl with a ME complex. Sure knows how to fish for complements from the residents. No one keeps the residents engaged. Walk into Mom's room to find her slumped over in a chair sleeping. All of the time. Guess they don't have to keep track of a sleeping inmate. COMMON to see residents in wheelchairs stuck in doorways or corners etc. And staff just keeps on walking. Phones. When I try to call Mom the phone just rings and rings. This can go on for a week. There is ZERO excuse for this. The short staffing issues don't fly with me. Her rates should be greatly reduced to reflect it, if the issue exists. It's true what they say about nursing homes are where people go to die. Arbor is a great example of this theory.

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Cathie Franklin

I haven't visited this facility in years but recently my mother was put in here against her will. So naturally I try calling her only to meet with dead air, like they simply set the receiver down and went back to work. Needless to say I'm not very happy with this facility.