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Gladys Solorzano

Disgusting place. I would never recommend you to enroll your family member here. The facility was disgusting and not properly secured the staff is unprofessional and incompetent, and morally wrong for coming here and blaming their wrongful actions on the residents and family members. My first time coming here was horrible I wanted to crawl out my own skin by the first step there was no receptionist there and they let you walk in without proper checking in, very dangerous and the attitude these nurses/CNAs had was disgusting and hearing what my family member had to say about the way they treated them was horrendous. My family member didn't seem right at all like their medication wasn't given to them properly or as scheduled they sounded out of it as they would when not given their medication. NEVER COME HERE!!!! They don’t deserve not even one star this place is disgusting.

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Michelle

Do not put your loved ones in this facility! They are constantly coming up with excuses as to why daughter’s dad is not getting showers/baths on a regular basis. The director even went so far as to say he was lying when he told my daughter that he did not get a bath/shower, which is not true! My day is constantly having to go and wash her dad’s hair and purchase wipes so he can wipe his body down. She also has to take extra food because they don’t feed these patients enough to sustain them, and he has lost weight and looks terrible. We have tried reaching out to the director several times, and at first he has responsive. However, now he has just ignored my voicemail messages and will not call me back to address the issue. Showers/baths wouldn’t be a problem if he were able to walk, but he does not have the use of his legs. God only knows when the last time the bedsheets were changed. There was poop on his arm the last time my daughter went in to wash her dad’s hair! The stench when you walk into the room is unbearable, and the smell is her dad, because they are not assisting him with showers or getting cleaned up. He is completely bedridden and at their mercy, and they simply do not care! Forget the use of a call light button because on average it takes two to three hours for them to respond! On to the next step of reporting this facility, as any resolution is only temporary on their part!

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Chris Hernandez

Anyone who has a loved and want good care or half decent care should keep your loved ones away! They store store in residents bath rooms and will leave people in wheel chairs all day!

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kelly rabinowitz

We have had my dad here since May of last year. The nursing care is great. They are on top of things. Even if he is in bad mood they smile and try to talk to him. If it doesn't work they will walk into hallway to see if he calms down. Sometimes he will then just go to sleep. If he is still having issues they will send someone else in. They will even call me and ask me to talk to him. The administration staff is different story. If you need to talk to them you can't call you never get their extension. If you do and you our lucky to leave message they don't call back. Biggest beef I have is no one answers the phones. They don't have no one to do this. No one in office will answer it. Most of the the you will get one the nurses which is crazy. They are running around like chicken with their heads cut off taking care of our loved ones. Today I have been trying as ll day to get someone to answer the phone and it rings and rings. I been trying to get messages to my dad letting he I'm know we will be there tomorrow to see him. If I went down more then likely wouldn't get in cause on weekends we have to buzz to have someone let us in. Because no one is in front office. But because I don't feel well today and I can't get a message to my dad he might be feeling we don't care. Others we are very happy with the care.

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Don Woods

I visited Legacy Pointe Rehabilitation Center today, as I was pulling into their driveway I saw through the window one of their caregivers with a big smile on her face whom gave a thumbs up to one of the residents. I saw her cheer the resident on and give the resident a at hug. It is important I share this review because the care provided by those working in this community is hands down extraordinary. If you are looking for a place for your loved on this is incredible.