C

Cheri Teamer

During multiple visits, I witnessed and overheard nursing staff swearing at one another, playing music loudly on personal phones, and ignoring ringing phones that were within arm’s reach. These behaviors create an unsafe, disrespectful, and unprofessional environment and are inconsistent with accepted standards of care in a skilled nursing facility. Residents depend on staff to meet their most basic needs, and this lack of responsiveness places resident safety and well-being at risk. I also observed what appeared to be a leadership staff member yelling private patient information from her office on the third floor to employees seated at the nurses’ station, an area accessible to other staff, patients, and visitors. This conduct represents a serious breach of patient privacy and confidentiality and may constitute a violation of HIPAA regulations and resident rights related to dignity and privacy. My loved one was admitted to this facility for care and support; instead, he was met with dismissive attitudes and resistance when requesting assistance. I personally observed staff arguing over who should respond to call lights, and on multiple occasions, those call lights went unanswered. Failure to respond to call lights is a direct violation of resident care standards and poses a risk to resident safety. I asked about light history/tracking data they do not have this in place. Most facilities have a tracking system in place so they know when call lights are or are not responded to. Basic care needs, including providing clean linens and ensuring water pitchers were filled, were routinely neglected. These failures represent a lack of adherence to fundamental nursing care requirements and resident rights to adequate hydration, hygiene, comfort, and dignity. I would NOT RECOMMEND this facility to anyone. Do your research, I am sure this review will be taken down once it is discovered.

S

Shar Pedersen

I have a relative staying at the Mercy location. They have taken very poor care of her. They are not mind and the room is left dirty as is her body. She is left soiled for long periods and this has injured her skin. The nurses say they can't get staff to do their jobs. I am sad she is there and can not recommend the facility.

B

Beau Caddell

This place is absolutely appalling. My mom had pancreatic cancer and was here for rehab. Her health deteriorated rapidly and it was clear she was no longer able to do rehab or go home but the staff kept treating her like she was supposed to be doing everything by herself. Much of the time I was there to visit her I spent picking up her room, cleaning toilets, and cleaning up the bucket she threw up in and trying to help her sit up or get out of bed. We’d hit the light for help and it would be 15-30 minutes before anyone showed up and then they would turn the light off and say they needed to get someone else to do it. The day she arrived they gave my mom a broken wheel chair and said they’d get a new one, we asked everyday and was told “we’ll get it”, we never got one. We asked for a bedside commode and never got one until the last night she was there and fell. One evening I left for about 90 minutes and when I came back my mom was crying because a nurse argued with her after she’d been hitting the call light and yelling for help for close to an hour because she was in pain. That guy must have felt guilty too because whenever he saw me he ran off and hid. Most of the staff are either on their phones or in the hallways complying about the residents, their job duties, or arguing with each other. Whenever we did get someone to help they usually sighed or rolled their eyes and made comments like “we’re not really supposed to be doing this” like treating a dying woman with some compassion was too much for them. I hate this place, I hate the fact that some of my mother’s last days she was upset and scared. Thank god I was able to get her moved before she passed. The assistant nurse manager, social services director and one other nurse (I didn’t catch her name) are nice and kind people, they deserve to work somewhere better. Everyone else, you can’t fire them fast enough. Every official I can file a complaint with about this place will hear it. I’ll keep checking this review to make sure it never comes down, if it does I’ll keep reposting it.

E

Elysia Lauby

We had a wonderful experience with Emerald Mercy. The nursing staff took exceptional care of my grandma during her stay. They were not only attentive and professional but also incredibly kind and compassionate. It gave our family real peace of mind knowing she was in such good hands. Every time we visited, she spoke highly of how well she was treated. We're so grateful for the support and care she received—thank you to the entire team!

K

Kim Chini

My mom just recently had a stay for rehab for a broken hip. The first time walking in I was so impressed with how inviting the lobby was, bright and clean! The nurses treated her like family as well as our big group that were always coming and going! Very happy in the decision to go to Emerald, didn’t have to worry about my mom being taken care of!! Thank you all!!!