C

Callie Braley

If you are pregnant or expecting to be, I HIGHLY recommend avoiding this place. My husband and I went here during our first pregnancy in late 2023 and it was a horrible experience. The doctor never even bothered to confirm I was pregnant via urine or blood tests, scheduling me for an expensive ultrasound instead. Right before my ultrasound, I told the tech that I was nervous about the transvaginal portion due to past medical issues, and she seemed empathetic at first. This is why it surprised me even more when she quickly and forcefully inserted the transducer, rather than being gentle and slow. I cried twice during the procedure; she didn't care. She also refused to let either my husband or I see the screen during the exam. (Later, the doctor told me that her silence meant bad news.) Oh, and expect to receive a separate surprise bill from out of state for your ultrasound. No one told me this; I was just "supposed to know," even though this was my first ultrasound. Dealing with the doctors and nurses was a giant ordeal. It's my understanding that there are no OBGYNs here, just family doctors who also deal with pregnancy and babies (which is a major reason to seek prenatal care elsewhere). I've seen 2 of the 3 doctors. One seems too scared of offending patients and thus dances around "hard" truths. Her nurse will also ask if you "fully identify" as a woman. The other doctor is supposedly the most popular of the 3, but refuses to talk to patients on the phone, and I've heard she has an incredibly high C-section rate. The latter's nurse (let's call her "J") was absolutely awful. When asking J about the transvaginal ultrasound and airing my concerns, she replied with, "Well, you've had sex, right?", as if the two are comparable. The results of the ultrasound showed there was no baby, and I was devastated. However, I did notice something in several of the frames. I'm a VERY curious person and want everything explained to me, so I asked J about it. She gaslit me and told me, "You're seeing what you want to see, there's nothing there." That proved to me that she never even looked at my ultrasound. Another nurse reluctantly made an appt for me to see the doctor (since it was "impossible" to talk to her over the phone). I had to pay over $350 to have a 10-minute conversation with the doc, who at least explained to me what I was seeing (and didn't tell me, "It's nothing!"). J also couldn't explain to me what lab tests THEY had ordered for me. What kind of nurse doesn't know that information? J also called me later to tell me I had miscarried; she had ZERO sympathy or empathy in a time when I needed it most. My husband and I also went to the ER recently when our 5-week-old was choking and having trouble breathing. I'm not sure if it's standard, but the door to the ER was locked. When we got in, there was no sense of urgency whatsoever. I was told, "Your baby is crying, so he's fine. We're professionals." Yes, my baby was crying, but that was the only way he could reliably get air. The minute his mouth shut, he started struggling for air again, so I was actually trying to make him cry; no one seemed to care. Seeing your child unable to breathe, especially as a new mom, is one of the most terrifying things you can experience. A sense of urgency actually would have helped calm me down, but their attitude was apathetic. Additionally, SRMC charges ridiculous amounts for their services and the coding is often done incorrectly. I guess they are using that excess money to send brochures to everyone in town trying to drum up business since they likely know they're awful. My husband and I went up to Regional West in Scottsbluff for our next pregnancy, and they charge half or even a third of what SRMC does! AND they have a dedicated Women's Center with specialists. Their financial plans are much more flexible, too. It was a lot of driving going to Scottsbluff for my pregnancy, but it was SO worth it! Everyone I've talked to about SRMC has a horror story about this place. You are MUCH better off going anywhere else!

M

Melanie Taylor

Poor billing department- routinely will not submit correct coding for services so your insurance won’t accept it as preventative. Beware before treating here for anything or be prepared to pay out of pocket for everything

L

Leigha Wachtel

Sister came into the ER for severe stomach pain. Her abdomen was distended and firm to the touch. She never received any meds that the PA said she was going to get her, and the PA put “normal findings, no tenderness” on the abdomen section of her records. The next day, X-ray showed a full colon. Couldn’t recommend AVOIDING this place more.

K

K N

***SIDNEY RESIDENTS BEWARE*** Sidney Regional Med Ctr is literally the worst facility I've ever dealt with. It's the 3rd time and we have taken steps to advise them our visits are wellness and that our plan covers wellness at 100%. Therefore, leading to 0.00 financial impact to the member. Unfortunately, the hospital has terrible billers and refuse to correct their billing. I have submitted appeals to our Plan and have yet to get resolution. In the meantime, I'm threatened that I'll be sent to collections if we do not pay the bill. So I will have to pay it regardless of what conclusion the plan comes to. The awareness for the Sidney residents: know your rights and your benefits. They will take advantage of you and will bill things inappropriately. They do this to get money from you and from your health plan. This hospital deserves a zero rating. This lies in their billing and their honesty. I have had several conversations with their billing department and each time, they advise me to go to my healthplan, because according to them, it HAS to be the Plans fault. Do not go to Sidney Regional Medical Center. I will be going past the health plan and will have no choice but to go to either the state governing body, or the state department of insurance. But it's despicable that I need to go to all these steps just to remediate their own billing problems. This is something the Sidney public needs to be aware of.

A

Alyson Butts

Absolute worst hospital ever. I was having a miscarriage and was told by the ER that I needed to see a primary care Dr as soon as possible. I had a Dr in scottsbluff but figured since it was urgent I would call here. They would not see me for two weeks saying they didn’t have any openings. I told them what was going on and they said I needed to go to the ER. Even after I told them I was advised to be seen with them immediately. I called Scottsbluff and they said it could have been deadly if I waiting those two weeks. On top of that, the receptionists are all extremely rude and never know what they are doing. They’re constantly confused and having to call other people over to help them. I wouldn’t recommend this place to my worst enemy.