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Susan Merlette

The Physical Therapy and occupational therapy are so friendly and professional. They did a great job working with my husband. If it weren’t for Jovan I wouldn’t have let my husband stay here. I had to edit the original review because I have had to time process everything that happened. The stress of this whole ordeal has finally sunk in. This is a honest review from my perspective of the experience here at this facility. This place scared me, I came home crying the 1st night because I felt horrible leaving my husband here. Not because of his condition or having to leave him here. He was at Henderson Hospital for almost a month and it didn’t affect me the way this place did. His room was filthy. The place smelled like urine. The bed they gave him was too short that his legs were bent in an awkward position for days before they changed out his bed to one that fit his size. They did change out his room due to him not being able to handle the heat or temperature his room mate had it on. It felt like my husband was in a sauna minus the humidity. I couldn’t even breathe. Thank you Jovan I don’t know what we would have done if he stayed in that room one more day. My husband fell off his bed and no one called me till the next morning to tell me. I am not even going to mention the way I found him when I arrived. I took it upon myself to try to make the best of the situation for the sake of my husband. By bringing his meals, cleaning his room daily, changing him myself while I was there with him, showing him ect… This experience was a huge eye opener for me. I learnt a lot and I also learnt that I should have taken him out sooner. Out of convenience of being minutes from work and home I continued to allow my husband to stay as long as he did. Discharge was no different, it was rushed and no one took the time to explain his discharge medication to me properly, what the difference meds were for. I don’t know if the other facilities in Vegas are even better than this or is this a system wide issue that needs to be investigated and looked into! How did this place pass an inspection. If it did someone is not doing their job. The thing is there are good people who work here, that do care about the patients. I can see that they are trying, good hearted people who do work hard, I say thank you to them, I saw them do they best they could. I do not blame them. I blame the owners . Give the nurses and staff the things they need to do their job properly like clean linen, enough clean chucks, wipes I was constantly being told my one CNA they ran out, have enough staffing, supplies, they didn’t even have a catheter tape that worked, I had to go out and buy one for my husband. Waiting forever for results on X-rays, blood work and now finding out my husband should have had a cat scan 10 days after he left Henderson Hospital and he was here for 16 plus days and it was never done. This is all upper management issues. I believe TLC can be a great place if certain things are changed. They do have some really good people working here. I say this truthfully. The changes need to happen that are beyond their control. It falls on the higher ups.

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Chris Wiese

Thank you to the CNAs and Nurses on all the halls. You are appreciated for all you do considering the circumstances. You deal with the high maintenance and super over the top needs of more than a few patients. 700 and 500 halls have been my experience with fantastic ladies doing their best. Tia, Barbara, cashmere, Blythe, Lashley, Valerie, Wendy, Kim, Michelle and the list goes on. Housekeeping with Jennifer and Tia doing top awesome work while handling laundry, cleaning and even light maintenance. Can't remember everyone's name, but you know who you are. Professional, interactive and great personalities who bring a little sunshine to what can at times be a depressing existence. From the bottom of my heart, I really do appreciate you. Almost forgot.. the food is terrible.

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Michael Rickert

My wife was brought there on Thursday night. Definitely just a skeleton crew no doctor's in the building. My wife has a drain for her right lung and it was clogged. She was basically ignored and said she will be fine. They called the doctor said you can't leave, we'll I called an ambulance on my own. Totally irresponsible staff no alert buttons in any rooms. No handrails to be seen. Very dirty floors and bathroom. Unless you have a death wish stay away from here. They should be shut down. The state will be getting a letter from me.

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Laura Barlaj

Hard to believe but here goes...they have a decent baby grand piano in the lobby so my son decided to play a couple of very slow, calming ballads. There were some residents in the lobby and they smiled and clapped and it was a nice, joyful experience. The receptionist (who I later discovered is named DeeDee) raced over to tell us that we are not permitted to play the piano. I nicely asked why it was in the lobby if not to be used and she replied that it was "for show". I understand rules, and I understand that TLC owns this piano, but I also understand that this lovely music brought a few minutes of joy to an otherwise dismal afternoon for some residents. Shame on TLC and shame on DeeDee for this petty display of control. A piano in the lobby FOR SHOW? Do you inform prospects who tour that the piano is off limits? How about the books in your "library"? Are those for show as well? This facility is depressing, and this lady apparently enjoys making it more so. Bah humbug, DeeDee.

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Jennifer Palmer

Zero stars Totally dirty, nasty sticky floors, no one at the front desk when I arrived in the morning. One employee sleeping in corner & my dad was laying in wetness & in pain. Nicole a worker there, has a bad attitude and I was told that they threw his blanket on the bed and told him to cover his own self! I was told that he was called “boy” by one of the staff members named Wendy. They don’t come in when the bell is called for assistance until hours later & are quick to leave out when they finally arrive. In the 4 days he was there, we visited various hours of day & night to check out how this facility is being ran & it’s a hot raggedy mess! No one knows anything about when his last medications were given (if they actually were) and I was told the actual Director had quit, a day after another staff member quit, so it’s understaffed & a chaotic atmosphere! My dad’s health declined badly & we removed him. They are rude, have no compassion & treat the elderly bad when you’re not around. I would NEVER take anyone there. The “bad” reviews about this place are very true. I understand what’s it’s like working with the elderly and their mental illnesses, but this place is NOT where you want to send your loved one, as they will definitely decline.