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Karen

I was in this place to visit my father. The public bathrooms were locked and no one could seem to unlock it. Went to another unit and WOW IT WAS DISCUSTING! This place is a dump! I’m so sorry to see ! It needs ventilation. This is located in the dementia area. Nothing like a COVID spread! I cannot tell anyone enough of the scene we walked into. Beware!

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David Maleham

While not the newest facility, Riverside is very very clean and very pleasant. The staff, at all levels, are excellent. Riverside beats any "for profit" nursing home I have ever encountered (and I have dealt with many).

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sbrooke

To say that we are disappointed is an understatement. We understood it is a county nursing home but they never answer the phone, have no protocol in place for bathing, and most of the staff is defensive when asked about any of it. Due to Covid now, it is a nightmare and we are left with nothing. My mother has gone from active to non verbal since going there in just three months. She doesn't receive medical attention and they give her way too much medication without any review or doctors evaluation. The family is in the dark. Staff is uncooperative. EDIT: she died there as a result of their negligence

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Linda Tyring

Very pleased with the care of our family member for over 3 years now after stroke. Good attitudes beget good treatment. It’s never easy caring for people in many different stages of health issues and these dedicated people do their best.

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Lp

My father entered Riverside Rest Home in the Unit for persons with Dementia. Kristi Hughes was his Social Worker, and was very attentive/available and caring. The staff on the unit were also very patient and compassionate, dealing with varying degrees of dementia, and with various personalities. We were never displeased with his care, and always found him happy when we visited several times a week. Excellent! ------- Following the death of my father, I decided that I wanted to volunteer at Riverside as a means of assisting other elderly, and also "giving back" to the employees who gave my father such great care. I am volunteering with persons with memory care issues, and usually with those who have no visitors. Prior to the current pandemic, I was there fairly frequently. I can easily say that in visiting without prior notice, the unit, activities area, hair salon, hallways, elevator, and office areas are always clean. When in those environments I observed, and assisted my friend in interactions with, staff who are friendly, engaged, and interested in residents. Staff know the residents. Residents are as involved as desired, and as they are individually able, in a variety of daily activities, presented by a creative team. Seeing a person with cerebral palsy go for the first bike ride in her life on an adaptive bike that was obtained with the assistance of Northeast Passage, brought me to happy tears! That's an example of how much the staff cares, and how far they will go to bring joy to a resident. This may be an older, county nursing home, but this amazing staff works to make it a welcoming, caring, and active place to be when someone must have 24 hour care. It's been 10 years since I started going into Riverside, when my father moved there. I'm the type of person who would not remain quiet if I saw anything happening that could affect a resident negatively, no matter how minute the issue. Honestly, in those10 years, I have only observed one staff, on only one occasion, whom I considered to be in a grouchy mood. I think that's normal human behavior, anywhere! I can say I plan on choosing Riverside should any other family members, or I, myself, require a nursing home in the future. I trust them!