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John Smith

This place treats their residents with absolute neglect and abuse. They also treat their employees the same. Currently the facility is under investigation by the state. I will be pulling my family out of here and I'll make sure my friends know not to put their mothers or fathers in this disgusting facility. I hope the state shuts them down.

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Agnus

Would probably never return here again. Staff treat and speak of each other terribly. I can obviously tell the difference between good and bad staff members, the good ones deserve better treatment and support. The neglect of care on patients is terrible as well, is completely disorganized with no clear structure.

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Kathy Sevene

I would give zero stars if that was an option In the span of 1 week: my mother's oxygen level was up way higher than it should have been and she fell out of bed( who knows how long she was alone and on the floor for before they noticed) This was day 1. The higher ups had a "meeting" with her to tell her the insurance wasn't going to pay for her rehab stay if she didn't try to participate in rehab. The reason? She felt horrible and they only took labs to find out why when I said something. I also had to wait for 2 nurses to finish their personal conversation before they would acknowledge me at the desk (I was trying to get some crackers for my mother) . The last straw...I went to visit her one night and there was a patient being loaded into an ambulance. I didn't realize at first, but ultimately noticed it was my mother being taken to the ER. She had contracted pneumonia( this is why she didnt want to do exersizes as she felt horrible)..and all they worried about was her insurance. Oh....they never called me or her sister to let us know they called an ambulance. I called the next morning to discuss this, the person who answered the phone had no idea she wasn't there and asked ME if she was back yet! I still haven't gotten a call. When I went to gather her items out of her room, noone asked me what I was doing or who I was or why I was taking items. Beyond disgusted and disappointed

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Cynthia Litchfield

Alpine has continued to make great progress. The staff are very caring, the building has new management overseeing housekeeping which has made a lot of improvement. The facility is clean and the entire team at Alpine strive to give their residents the best care and a clean, comfortable, safe, home-like environment!!

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Judith Carnes

My brother, who has advanced Alzheimer’s disease, has been a resident at Alpine Healthcare Center in Keene NH for 2 years. He has remarkably cognizant moments, the good, and other times of confusion and aggression, the not so good. The one constant in his life is the unfailing compassion of the Alpine staff at all levels. From those who constantly wipe up the floors and other surfaces, to the laundry staff, to the hands-on care givers, to fellow residents (not staff, but a vital source of support), all help him on this perilous journey, every day. Although I too have some not so good days, my appreciation for all is limitless, and I thank them from the bottom of my heart. In an era of rapidly shrinking budgets and staff shortages, Alpine staff persist in treating residents with respect and most importantly a sense of humor. I thank the universe multiple times, every day for this blessing. Judy Carnes