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John Spooner

Great r experiences all during my short stay (6 weeks) at Cedar Rehabilitation Center. It started with the pairing with my very good roommate Rich, and continued with the very professional staff through out my rehab process to going home. With each step the personnel were very knowledgeable about my particular needs and care. They were always concerned with my wellbeing and safety. I will miss them all.

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Gabrielle Laplante

I would not send my worst enemy here. My father died and no one reached out for 4 weeks when they called to offer condolences on his passing. My sister had been trying for weeks to reach him and could not get a person on the phone ever. She left many messages, none of the answered. When we finally were told of his passing they had no idea where his remains were and offered no help. Speaking with all parties just had them blaming others about not getting in touch. Now they need my help with an account from my father. Funny how they have no issues reaching out when money is involved.

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Blanche

My mother was in the memory care unit at Cedar. There were so many amazing things. She was very happy there. The full-time staff from the head nurses (weekdays, Erica and weekend, Sherry) were AMAZING!!! Full time aids were also amazing. Treating mom like family. Bear in mind. In any setting like this, there will be LOST items. Even when you mark EVERYTHING!!! That will happen no matter where you are. Keep receipts for anything pricey. The administrator Nate is so responsive!!! If you have any issues that are not getting resolved, he will ensure you get a response. The BIGGEST reason I did not give this facility five stars is due to the Business Office Manager. The one in charge of billing/accounts. I believe she is gone now. But Mary was so frustrating to deal with. Unresponsive and when she did respond, she didn't give you what you asked for. The person that replaced her seems much better. Most times, I only got a response because I had to reach out to Nate. I don't like doing that. I prefer people to do their jobs. Also, the social worker Christie was often times very rude and curt. Otherwise, my mom was very happy there. The residential area is amazing. The little town hall when you walk in is so cute. They have great activities for the residents. In the spring through fall they put out a huge tent outside which was wonderful. We had mom's birthday celebrations out there. We also took mom out all the time. There is SO much in Portsmouth. It is so close to everything!!!! You could not ask for a better location!!!! I love that it doesn't look "industrial" from the outside and that it is in a residential neighborhood. Also my mom was able to see clergy and visitors from the local church, which meant the world to her. The hospice care team was wonderful too.

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Mark Didier

Cedar Healthcare Center is phenomenal! My mother was brought there straight from the hospital recovering from kidney failure & sepsis. Cedar Healthcare Center not only nursed her back to good health there incredible staff also provided a caring environment while doing so! Christi Balloch Director of Social Services was also crucial in keeping my family in the loop with daily updates while I worked on getting there from the other side of the country. Thank you for your incredible work!

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Faith Legendre

Our mother started in the Assisted Living building of Cedar which has apartments and common areas that have been renovated. It’s looking great! Our mother lived happily there in an apartment with her roommate for about a year and then transitioned to Long Term Care in the same complex. Upon arriving at LTC they had staff members come in to welcome and also inquired to gain insights for holistic care. They explained the myriad of activities available, workout room, reading, and common areas to help get people out of their rooms and engage with others. There is a grand piano and staff play live music often and also sing. They decorate for all the holidays and have parties. The main area looks like an open, outdoor mall (no windows for natural light) with a hair salon, separate room, (It has a lot of boxes. Wished they had a stylist come in more often as our mother loved to get her hair done), food services were good but just a few recommendations in case helpful. Partner with local university’s diet and nutrition students as well as local farms that throw out the “ugly” produce to provide even more healthy options and help residents make healthier choices through resident fun, food programming. This paints two rainbows with one brush as the students get valuable real life experience, a project to put on their resume, and the facility gains new insights and additional assistance. Their van broke down here and there. But the nurses were good at arranging taxis for our mother’s appointments. Transportation for enrichment outings would be nice for the residents. The staff really goes above and beyond. They get outfits donated for the residents for their New Year’s Eve gala. And in the warmer months the yard in the middle of the buildings is transformed into outdoor BBQs and other events with a tent. There’s lovely trees, and many wild birds to admire as one of the staff members puts up bird feeders and fills them. There’s wild turkeys running around which our mother loved and talked about all the time. The staff keeps an eye on even the tiniest of details. When something happened to mom’s comforter they immediately gave her one with pink flowers, her favorite. The nursing staff is extremely resourceful. They improvise and adapt. The staff checks in often on the residents in their rooms. Saying a warm hello, asking how their families are, and checking on mental and physical health. When we called, no matter the time of day, they picked up the phone and assisted with answering questions about our mother. Records we needed for the hospital they faxed over to specific doctors right away even on a weekend. The nursing staff provided outstanding, accurate, effective, proactive, and consistent communication. The long term care common areas and resident rooms could definitely use some sprucing up and better detailed cleaning but ultimately the most important part of a care facility is the staff. Many of the staff at Cedar have been with them for a long time which is a statement unto itself and are incredible human beings. Our mother was treated with genuine kindness and compassion. One of the nurses came in over the weekend, on her day off, to assist with our mother’s care when she was very ill. She is extremely medically knowledgeable. More so than many doctors we’ve encountered. All of the Nurses and Aids were amazing at caring for our mother and communicating with us. Even after our mom passed, the compassion continued. They gave us time to clean out her room, and a staff member helped with finding good homes for items we couldn’t take. Which meant a tremendous amount to us. And you can imagine our joy when we came back to see the items being used and loved by many of our mother’s friends. Many of the staff came to the celebration of life for our mother. They let us host there because we noted it was important that mom’s friends have a chance to be there and many of them are not able to leave the facility. They shared stories that were incredible, about our mother, we had not heard before, and were extremely comforting.