K

Katherine Burkhart

Nurses are wonderful and most care givers! You can tell who is dedicated and who is not. Place is showing its age, though. Had a flood in my room from the bathroom 🚽! A plumber was called and it was fixed asap! Experienced, the short staffed facility due to snow/ice storm. I actually felt badly for anyone who experienced the substantial abuse from predictably, irritable patients. On the negative side, food is terrible and so is the coffee. TV is not as good as, I have on my iphone. Fortunately, I like to read! I returned to the Hospital briefly due to a fall, a few days later. Hospital food is superior as well as TV. Hospital must have a bigger budget! Try to remember when you are in Rehab, that no one wants to be there. Try to be positive, you will get well, faster! Smile and say, “Thank you”. It does matter.

N

Nicole Donnell

I recently transferred my father to laurelton from St. Mary’s (another facility ) So far the facility is clean , smells good , and the staff are attentive and communicate well . Thank you to the director of nursing , the administrator , the admissions director , the long term unit manager Kisha , and the social worker for helping my dad get comfortable so quickly

B

Beth Cafone

Please do not send your loved one here!! My mother was here less then 24 hours and we had called 911 to have her taken back to the hospital. She was completely unsafe and in danger. When I first arrived after she was admitted I heard someone screaming HELP ME!! It turned out it was my mother. She was very uncomfortable so they gave her a pain killer. She eventually dozed off and I left for the evening. I had called in the early morning hours to see how she was and was told they “sedated” her. I got there very early later that morning to find my mother crying out in pain again and no one was helping her. While I was trying to find someone to answer my questions my wife arrived and went into her room and found her calling out that she wanted to die. Earlier that morning someone had tried to feed her solid food and left a chunk of food in her mouth. I had to alert the nurses and it was then that they swept her mouth taking out the un-chewed food. I asked to speak to someone about someone leaving food in her mouth and the director of nurses, Kianna, came in to my mother’s room with a very bad and defensive attitude. She said there wasn’t anything in my mothers mouth. When we asked her questions about what was going on with my mother she was more worried about covering up and making excuses. When we asked to speak to the doctor in charge Kianna said do you want me to call 911 and you can take her out??? That was the only thing she did that was right because a half hour later she was back in the er with 101.6 fever and tested positive for the flu. No one even realized at the facility that my mother was sick. Also when the nurse went to draw blood at the hospital she found a tourniquet that was left tied tightly to my mothers upper arm. The nurses were actually appalled at the neglect. My mothers arm was swollen and in pain because of their negligence. We spoke to the head director and he seemed like he couldn’t care less about any of this that was going on. This facility needs to be reported ASAP!!!!!!

K

Keishla Figueroa

My abuela Doris has been at the facility for over 2 years and in the recent months I’ve seen such a positive change. We recently took her out on pass for the holiday and saw for ourselves the improvements she’s been talking about. Akisha has been wonderful along her staff Rosa, Chana, Daisy and especially Mercy. The Director of Nursing Kiana is involved and attentive responding to any concerns us family have immediately especially since we are out of state. I can’t forget both receptionist named Mary and Danielle from the front office they are always sweet and welcome us with friendly vibes. Therapy Department is AMAZING she loves Scott and Kristen and is thankful for all they’ve done. One constructive suggestion the kitchen meals need a little improvement in variety, taste and presentation. Overall we are grateful for my cousin Cristina the activity director for recommending the facility she works at because this long transition for my abuela has been life changing.

J

Jacqueline Brady

Picking a facility is never easy. After bringing my family member to this facility, I can honestly say I have no regrets. The facility is so clean staff are available and knowledgeable. The assistant director of nursing Amanda is truly an angel with a heart made out of pure gold. She allowed me to sleep at night with a clear head, she was so involved Dedicated. And compassionate. This facility will always hold such a soft spot in my heart.