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Kathy Williams

My best friend has been there for respite, and is non verbal he wasn't eating enough lost significant weight. When picked up had to go to hospital for a clean feed tube. Please do not take a loved one there.

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Andrea Grainger

RUN FROM THIS FACILITY!!!!! My father was transferred from Virtua Hospital on January 6th at 6:30pm to Complete Care of Burlington Woods. My sister arrived at Complete care of Burlington Woods at 3:30 cause my father was suppose to arrive at that time. I understand the delay of arrival. When my sister arrived she told by the front desk our father was suppose to be transferred to the facility they told her yes he was here and checked in to his room. She went to his room and it wasn’t him they got him confused with another patient. My sister then went back down to the front desk and told them that is not my father they continued to tell her they know he was checked in. When he hadn’t even arrived. When my father finally arrived they had to evaluate him so to transfer him to the bed and weigh him they had to put him in the lift well the scale was broke and needed to get another one they left him unattended in the lift and he was screaming to please get him out he couldn’t breathe! My father was on oxygen and a Bipap. Machine which was needed anytime he slept even naps . When I arrived the next day the daytime nurse was complaining to me that my father hadn’t been cleaned up or his diaper hadn’t been changed at all as they insisted that he had to be placed in a diaper until he was evaluated by therapy. They couldn’t get him out of bed. I arrived at 1:30pm as we were supposed to to have a meeting with the social worker and head of the departments at 2pm. So at 1:30 when I arrived was the first he was being cleaned up so he sat in the diaper they put on the night before at 8pm till 1:30pm. They also never put his BiPap machine on him to wear overnight. So he was having trouble breathing when I arrived. I sat there from 1:30 to 5:30 with my father waiting for the heads to arrive for the meeting no one showed up. Finally the nurse came in around 4 to tell me that the meeting is going to be tomorrow. My sister and I left the facility at 5:30. Called the facility at 9:15pm to check on him first call no one answered the phone. Second time we called they asked my sister for her phone number . Then they proceeded to tell us our father had passed away. They had been trying to contact us but had no contact information. But the social worker had called us earlier to set up the 2pm appointment which no one cared to show up for. When we arrived we told staff that we will be calling the state for investigation they said go ahead we don’t care! So my father passed away alone because they could not find our contact info. He was not cared for properly the facility is absolutely disgusting!! The staff is not trained properly!! This facility should be shut down!! Please run do not send your loved ones to this facility!!! The administration never even called to give condolences the front desk receptionist called my fathers home phone and left a message. This facility and owners do not care for your loved ones!!!!

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Amalla su

The staff seem nice and somewhat understanding but they're either heavily understaffed (which is like everywhere now) or the priorities are skewed. My grandma who had a stroke and a couple of seizures hasn't been taken care of to the level they promised. I come every day and either: -She hasn't been changed -Her therapists hasn't come -She's not checked routinely and me and mom have to chase someone down to come in (it's weird there isn't any nurse buttons in the room-) -The hallways her room is in is often vacant of any nurses or CNAs My grandma can't walk or talk for herself and worries me a lot that other than me and mom no one isn't really keeping a eye on her. I get it's rehab and she supposed to have some sort of independence but they wouldn't have taken her if they couldn't take care of her in the state she's in now, so how is she supposed to get any better if there isn't any routine in place and kept up with? I do hope and wish they place better structure and get more help. I am disappointed with the place overall.

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Anthony Pace

I recently transferred my friend to Complete Care at Burlington Woods and we are very happy for the excellent care she is receiving. The staff are very responsive to her needs and she is happy with her meals. Most of all the people are caring and cheerful. I am so happy that we made this choice.

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Albert Jones

My son has been receiving treatment at the Burlington Woods Facility for the last couple of weeks and our family have been totally pleased with the level of care and attention he has been receiving. His nurses have been extremely attentive to not only his needs but to the family's needs and questions. He has met with physical therapists, occupational therapist, dietician, social worker, maintenance staff, technicians and all seem determined to make his experience there be as pleasant as possible. It takes so much pressure off the family knowing that the staff is caring and is there to help us any way they can. This facility was suggested to me by friends who had been patients there and were totally satisfied with their stay there. Thank uou to all he staff of burling Woods Complete care for what you do.