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Eric Brown

Where can I begin? My girlfriend was here for about 1 month and there is a huge lack of professionalism. Her food orders were messed up constantly, the night staff almost gave her the wrong medication. The social workers' messed up and were unable to get her the aid she needed to live when she was discharged. It was a nightmare, there are many other annoyances that I could list. While,there are plenty of good people in the place, the lack of professionalism is truly exhausting. My girlfriend, due to a lack of an aid, fell and could have injured herself. They also screwed up with getting physical therapy and we have to do it ourselves.

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Pretty Eyes

Social workers don’t care about your feelings or what you’re going through. All they care about is themselves. Nurses make you wait sometimes for your meds for over an hour and don’t care how much pain you’re in. Aides don’t give showers or even change your linens unless you ask. This place is absolutely horrible. I would not recommend my worst enemy to stay here. The only decent department is a physical therapy and at least they care and listen to you. PT is extremely helpful

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CARY

Where should I start. This place is horrible. Residents lay in bed throughout the day. They only get up for physical therapy and occupational therapy in which it’s suppose to be for 30-45 minutes for each. They are lucky if they get 30 minutes in total, then back to bed. This place is falling apart. They rely on machine that are inadequate. They have a real hard time getting manual blood pressure and pulse. This place is filthy. Paints chipping, furniture are so old and with no handle on drawers. All those pictures you see online are completely false. It’s from a completely different area. There are no lounge chairs for the resident to sit. Nursing care lacks logic and care, some I have seen sitting and asleep. Nursing assistant takes 45 minutes and even longer to answer a simple call bell and when you ask for assistance they get bluntly rude. No phones in the room. Residents are supposed to get bathed twice a week and they don’t. Food are not fully cooked. I’m not sure who does the ratings for this place but it’s a joke. I hear complaints from other family and some have moved their family member out. Administration looks at you and completely lies to your face. I relied on hospital suggestions, lesson learned, I will never do that again. Do your homework.

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Sonya Rabinovich

I would not recommend this facility based on my uncle’s experience during his recovery stay. Several serious issues occurred that directly affected his health and safety. • Medication was not administered on schedule, despite a clear order for timed antibiotics. This caused my uncle to experience a mental lapse and disturbing delusions. • The bed was air-filled, but the pump was never checked by staff. It was not working, leaving him lying on a metal frame without proper support or comfort. • My uncle was documented as a fall risk, which required proper precautions. However, the chair notification system was never installed, and he ultimately fell. These failures in basic care and safety protocols are unacceptable. Families place their trust in a care facility to follow medical orders and safeguard vulnerable patients. In this case, that trust was broken.

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Kevin Smith

I've just completed five weeks of physical rehab from a significant leg injury. The stay also required a high degree of medical care with regards to administering antibiotics and other drugs. Througout my entire stay, I have found the entire staff of Care One be polite, friendly, professional and capable. All of my nurses aids were genuinely friendly and caring and attentive to my needs. They went over and above their required roles to make my stay very comfortable. Care One has an extensive number of physical and occupational therapy staff . I had the pleasure of dealing with at least ten of these staff members. Each one of them them treated me and the other patients with genuine care and I was fully confident with their expertise. I cannot speak more highly of the nursing staff who took care of me. They were timely with all of my medications and also provided for my extra treatment of IV antibiotics and other drugs. They were also always available for any extra questions or advice. They were always friendly with a positive attitude and would stop to take care of any necessary needs that I had. The nurse's front desk staff were available to handle my extensive needs that I had regarding transport to my surgeon's office and in dealing with any administrative issues. The social services staff were also genuinely friendly and encouraging and would make personal visits to inform and encourage participation (if interested) in the many activities that were provided. I cannot speak more positively of my experience at Care One. I highly recommend it