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Daniella Marie

Trying to call for information, and they answer and keep me on hold, then forward me to voicemail & then stop answering. Very unprofessional- Receptionist is rude, like I made him get that job. If you aren't happy in Life at work- Get a new job seriously. Your customer service skills are trash!!!!

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Mario Rivera

This place SUCKS. If you care about your love one don’t bring them here. No one other than 2 people there can be trusted. Lie so much. They don’t care about patients or their families. I’ll give them no stars if this site allowed it. Keep your love one far away from this place. You say talk to the administrator? I’ve done that and all I get is lies. You know who I am instead of saying for me to call you if you really care why don’t you call me. For the record I have spoken to all the administrators there and nothing has changed

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Dr. April Robinson

I was shocked by the level of customer service I received from Brookhaven. I had heard horror stories about care facilities. The staff at Brookhaven were attentive, kind, respectful and Pedro spent a lengthy amount of time on the phone with me explaining the level of care the facility could offer my father. Pedro even followed up after speaking with my father. I felt empowered to make comprehensive decisions about my father's care. Bravo Brookhaven!

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Xeris Yubo

The facility is always clean, there's no smell in the hallways etc. I initially met Giovanni and he was great, he was so awesome and made things happen expeditiously. There is always a live person answering the phone and all of the receptionist are very pleasant, patient and smiling at the front desk which is very inviting. The receptionist always say "enjoy your visit with a smile". Wayne the social worker is very responsive, he listens and gets things done. The kitchen staff headed by Mrs Maxine are all great, responsive and always ready to listen. Mrs Maxine is a true gem! Norma is the nicest, sweetest, most attentive employee, always going above and beyond for her patients. She treats every patient like family and the family members love and want her to tend to their family members.Barbara is very special as well, she's so loving, caring and enjoys her job, she goes above and beyond for her patients as well. If they could clone Norma and Barbara it would be a blessing. They both love what they do and I'm thankful for both of them, they treat each resident like family. My mother and brother are residents and are happy they are there.

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Jenisha Laureano

I did a tour with Giovanni and he was a great introduction to the facility. While my mom was staying there for rehab the staff was always responsive and empathetic to our issues and needs. While the building can definitely do with some upgrades, having a caring staff led by Giovanni really made the visit bearable and allowed my mom to recover and come back home safely. I’m