T

Terrencia Weir

My mother attended this Care One facility for about 4 weeks. Upon enetering her room, there was a foul smell of mildew that grew stronger when the bathroom door was opened. The water was leaking through the wall and there were various tiles missing in the shower, exposing a black substance growing near the faucet. The paint is discolored as well (water damage), throughout the room and the molding was dirty. There was even an incident where her room flooded and all of her belongings got wet. Also, she was placed in a broken bed that was supposed to be replaced but never was replaced throughout her stay. Additionally, the receptionist frequently had her small dog at the reception counter, even occassionally on the counter. The dog was not wearing any signage indicating he was a service or therapy dog. Also, my mother was placed on a low sodium diet but was never given a menu of options, however she was fed pizza and hotdogs throughout her stay. The facility is grossly understaffed. My mother was undressed and left naked for over a half an hour. When complaints were made, the attitude of the staff, towards us, got worse, so my mother did not want us to complain any further.

M

MARK NIEBOJESKI

While there is no one long term care facility that is the perfect place, Care One at the Highlands on Inman Ave comes close. My mother in law spent two months there and we really can’t say enough about how good this place is. Everyone we encountered took their job seriously and truly seemed to have the best interests of the residents at heart. A few who I will mention here. Starting with the admission department, Bernadette Bath really made the process smooth and hassle free. No matter when we showed up at her door, she welcomed us in and made us feel like we were the only thing that mattered. She took her time with us, listened to us, explained everything thoroughly and made sure we understood and were well taken care of. As for the nursing staff, all were simply wonderful, but there are a few who really went above and beyond for us. Nurses Angel and Jean are very personable and show deep compassion and commitment to their job and the patients in their care. They help keep a lighthearted atmosphere while doing a sometimes difficult job. Antoinette, one of the charge nurses for the East wing, was nothing but exceptional. You can tell that she loves what she does and truly cares about her residents. No matter the time of day (and sometimes it was very late…) she treated us with a smile, took her time talking with us, and never made us feel rushed or unimportant. The physical therapy team led by Cheryl, works very hard to keep the residents moving and stronger. The custodial staff is constantly cleaning, there are no ‘odd smells’ anywhere in the building. The activities department always has many things for residents to participate in from painting, to singalongs, to movies and more.Lastly, the food. If I could assign a star rating, 4 out of 5 would be my score. The regular menu food is fresh (the mashed potatoes are REAL mashed potatoes with lumps!) the veggies are fresh and cooked well, the meat dishes are well cooked and flavorful, the desserts are fresh made and tasty. Sure, a bit more seasoning would help, but for older sick people, bland is better so I can easily overlook that point. I was able to see the kitchen environment a few times - very clean and well equipped like any good restaurant kitchen should be. Again, no one looks forward to going into a long term care facility, and no place will be perfect for everyone, but of the 4 places we have experienced over the past 8 years, Care One at the Highlands tops the list for many reasons. While I hope to never need a long term care facility, should I need one, I would pick Care One.

D

dylan

My aunt recently stayed at this rehab facility, and I can’t express enough how grateful our family is for the incredible care she received. From the moment she arrived, the staff made her feel welcome, respected, and genuinely cared for. They were not only professional and attentive to her medical needs, but also consistently kind and compassionate—treating her like family. Every member of the team went above and beyond to ensure her comfort and recovery, and they always took the time to communicate with us and keep us informed. It's rare to find a place where both the heart and the skill of the caregivers shine so brightly. We are truly thankful for everything they did for her during her stay. This rehab facility is a wonderful place for healing, and I would wholeheartedly recommend it to anyone in need of supportive, high-quality rehabilitation care.

J

Jimi DeStefano

It has taken me several months to write this because every time I start I get upset. If you do not care about your loved one and wish the worst care possible, bring them here. I walked in to visit my mom one Saturday, and she was slumped in her bed gasping for breath. She said "please help me." Because so many of the workers here are more concerned with their cell phones than the patients, it took me more than a few minutes to find someone to help. When I finally did get someone I asked that they call 911 and get an ambulance. I was told "oh, all she needs is a breathing treatment." This did not work and was another fifteen minutes wasted. I finally had to call 911 because they would not. I refused to let her return there after the hospital stay, but this was the beginning of the end for my mom. Within a couple of months, she was gone. The "care" here is just awful. Very few (I cannot write "none" because there are a scattered few) of the people who work there actually seem to have any concern for the patients. It would sometimes talk well over thirty minutes to get help if a patient needed something. I had to chase people down for a little water or apple juice for my mom. I never saw a doctor in the place, but whenever there was a change my mom did not like we were told it was "doctor's orders" and never got a further explanation. If you have someone you care about there you need to be there EVERY DAY because if you are not, there is a chance that another human being may not even speak to him or her. If you already have loved ones there, GET THEM OUT!!! There are not enough negative words to describe how I feel about this "facility." It should be shut down.

R

Ron M

Visiting a friend in Hospice. Setting up calls and visitation was a bit painful, due to Covid. We were made to wait in the rain past our appointment time. The staff was nice and helpful. Facility was busy and seemingly disorganized. Outside ground were in need of maintenance. Walkways had poor drainage, had to walk through large puddles.