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Noemi Ramos

I was a patient at this place. I was told it was a 5 star place by my social worker Wilfredo.I came in at 5 pm and my meds so called were not delivered. You never see a doctor,I layed in pain till the next day and no one helped. The place is filthy, the health department needs to pay them a visit. You are only allowed to shower 2 a week, I never heard of something like this. They leave the patients sitting in soiled diapers. I was able to advocate for myself, but these elderly people can't. Please do your research and visit the facility. I wouldn't recommend this place to anyone.

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The Derp Storm Channel

First let me start my friend arrived on on Friday didn’t get therapy or a doctor till Tuesday 4 whole days. It goes down hill from here , the facilities have no water except for styrofoam cups , medicine you need is always late . The do not have a portable toilet like in jfk so she has to wear a diaper. Then when you do get and aid minimum 40 min they change your diaper and with an attitude. It’s like I’m not doing that now I gotta go watch my phone in hallway cubicle. Then let’s talk about lunch and dinner did not ask if lactose intolerant. So my friend kept using her diaper , so an aid yesterday said we can’t change diaper because it’s a shift change even though my friend sat in diaper for 40 mins already. So there are so many things wrong with this place I can see why during Covid gov Murphy moved patients here and other rehab so they died . I’m surprised more don’t after care in this rat trap of a hospital

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Michelle

If I could give this location 0 stars, I would. This subacute rehab center should absolutely not be a place anyone ever considers for themselves, or someone they love and care for. My dad was a patient here for about 2.5 weeks. On the day he was transferred to the rehab, he was walking with minimal assistance and able to carry a full conversation. Within those 2.5 weeks, he became bed bound and almost unable to communicate. He was discharged with a UTI, a cough, and massive bed sore. We actually forcibly discharged him because of the blatant lack of care. On one visit, we found him in his feces, and it took them over 30 minutes to even come to change him, despite us notifying them. The UTI was discovered a few days later with E.Coli bacteria in his urine. Who knows how long he was left in that state before we found him, and who knows how many other times it happened when we weren’t there. My dad has been in multiple facilities throughout his cancer journey, and we’ve never seen ANYTHING like this. It was horrendous. These patients should be treated with respect and dignity, not left to decline the way my dad was. It’s appalling. My dad ended up in the hospital 3 days after discharge due to a fever from the UTI infection, bed sore, and cough. Avoid this facility at ALL cost!

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Tina Grose

Abuse of this elderly patient was evident throughout my cousins stay at this awful, rundown, understaffed, unsafe facility. She was left with soiled, wet briefs for hours on a regular basis. Her call button was removed and thrown on the floor in anger by the overnight shift leaving her helpless and vulnerable overnight. Food was delivered to a shelf across the room so she couldn’t reach it and food was also withheld. This was all within the 1st few days of admission until the family was able to transfer her out of this tortured situation. She left with bed sores and C-IFF!! DO NOT let your loved ones go to Hartwyck!!

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Laura Milcsik

Most of the nurses were good, aides hit or miss, PT staff amazing. However, when my husband was discharged, his "instructions" regarding visiting nurses and at home PT, which all the staff agreed were medically necessary, were simply to call a variety of phone numbers to set up. The social worker has to make a referral to start this process. Amanda, the social worker we dealt with, did set up the visiting nurse but she totally forgot the physical therapy. Her oversight required me to call many agencies to set up these services appointments which was very stressful. . She finally put in a referral for PT which he hasn't received in the 2 weeks he's been at home. She totally dropped the ball. Also, no names of private ambulance companies to transport him to and from his appointments. I had to call numerous companies until I found one. She is very friendly and assures you that she'll take care of things, but basically once you are discharged and you need follow up care at home, you are on your own. The system needs to be changed and families really need to advocate on behalf of their loved one.