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I would caution families against leaving a loved one at this facility and please check in on them more often if they are there . From the moment you walk in, the environment feels unwelcoming and neglected. The building itself looks very run down, more like an old motel than a rehabilitation or nursing facility. There is also a strong odor throughout the building, and the food is poor in quality, resembling institutional meals rather than what you would expect in a place meant for healing. After we raised concerns about the food, the director did attempt to address the issue, which we really appreciated and the kitchen staff did begin to provide better meals. However, by that point, there were simply too many red flags to feel comfortable keeping our mother there. The food was only one part of a larger problem. Most staff appeared visibly unhappy, unfriendly, and basic professionalism was lacking. Even the front desk staff did not acknowledge visitors upon arrival. While there were a few positive exceptions( the physical therapy staff were excellent, and we encountered one kind nurse or nursing assistant) those experiences were the exception, not the rule. Patients looked neglected and unclean. We never left my mother alone and took turns being with her around the clock for the short time she was there because it didn’t feel safe. We also observed patients wandering the halls and entering other patients’ rooms without supervision, raising serious safety concerns. It was clear that some patients required closer monitoring, yet this was not consistently provided. In addition while she was there (Dec.) there was no hot water and the heating system wasn’t working properly. In addition, we witnessed staff smoking with patients outside, which is not what families expect from a facility focused on rehabilitation, health, and safety. When entrusting a loved one to a nursing or rehab facility, families expect a clean, safe, and professional environment. Unfortunately, that standard was not met here and we ultimately decided it was not safe or appropriate to keep my mother at this facility and we moved her elsewhere and the difference has been night and day. I am honestly surprised at the positive reviews and it was the reason why we chose this place to start with but I wanted to share our experience. If in doubt, I would advise to ask for a tour of the facility before choosing and decide at that point instead of choosing blindly based on positive reviews like we did . Had we seen it in advance, we wouldn’t have placed her there . I’m seriously thinking these must be friends of the staff there posting these because I can’t fathom that people really give this place anything above 1 star.

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John Gandolfo

I'm currently at this facility, and so far, my experience has been excellent. The therapy sessions are incredibly helpful, and the staff is kind, professional, and always ready to assist. The environment is comfortable and welcoming, making it easier to focus on healing. I’m looking forward to seeing more progress with the great care I’m receiving here. Highly recommend it!

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james brown

if you love your family members, do not place them in this facility. terrible experience. the nurses are so rude and never respond to the the call bells in a timely manner. they are all just gathered around sitting at the counter on their phones all day long. will let your loved ones sit in soiled and soaked diapers and can't be bothered to even do their job

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cmarti21

My aunt stayed at the Maple Glen Center after a broken hip. They took really good care of her. The staff was great and very helpful. The rehab staff was very effective in assisting my aunt regain her strength and mobility. The doctor was very knowledgeable and explained everything in great detail, keeping us informed, and addressed all of our concerns. We would recommend to anyone.

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Mariusz Gebka

I came to Maple Glen Center for rehabilitation after complicated ankle fracture and surgery. Right off the start the staff was very welcoming and professional. I knew exactly what to expect. I made huge progress in therapy and I am able to walk now. The unit manager and unit clerk were always very helpful with all my follow up appointments. My nurses were very attentive and addressed all my needs promptly. The medical care here is very good and I would highly recommend Maple Glen Center for all reahab needs.