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Meghan DiSciullo

Two Facilities, Same Neglect, Same Deception!! Our family has suffered through two devastating experiences tied to the same ownership: Preferred Care (Hamilton, NJ) and Bartley Healthcare (Jackson, NJ)—a connection that is not clearly disclosed and feels intentionally deceptive. In July 2025, we placed our 97-year-old grandmother in Preferred Care. She was physically healthy, though showing signs of dementia. By November 2025, she had died. The facility was chronically understaffed, ordered unnecessary tests and medications, and provided poor, inattentive care. Most unforgivable: CPR was performed despite a documented DNR order. That alone should alarm any family considering this facility. After that trauma, we were adamant we would never use Preferred Care again. In December 2025, my 78-year-old mother required inpatient rehab after severely breaking her arm. She explicitly refused Preferred Care. We chose Bartley Healthcare due to location and reputation, and I personally raised serious concerns before admission. What we were never told is that Bartley is owned by the same company as Preferred Care, with little to no branding or transparency. The neglect started immediately. She waited 30 minutes for staff to receive her from EMTs, then over an hour for help to use the bathroom the next morning. Once again, unnecessary tests and medications were ordered. She was given conflicting instructions about basic care (including being told she could use a heating pad, then later told she could not). The facility was clearly understaffed, and during her stay, she contracted COVID while in their care. This is not coincidence—it is a pattern. Different names, same ownership, same failures. Families deserve honesty, dignity, and safe care. Based on our experience across two generations, I would strongly warn anyone considering Preferred Care or Bartley Healthcare to look elsewhere and ask very hard questions before trusting them with a loved one.

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Ralph Rabbito

Commend the staff and aides especially Nurse Danielle and Kayla. They are kind sensitive and efficient! I’d also like to shout out Steve Lisa and the entire therapy team at Bartley. They are number 1! Thank you

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Eva Marie Lane

We are very happy with the care my father receives at Bartley. The staff is very professional, caring and communicative with the family regarding his care. Bartley is also in the process of renovating the facilities, which will make the environment even nicer.

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ET D

My mom broke her hip recently and after surgery she was sent to the Bartley Health care center. The doctors, the nurses, the aides, the physical therapists were all really, really great at their jobs, kind and helpful, exactly what you would hope for. The social workers on staff (or whom I refer to as the Harbingers of Death) are a whole different story. Some words I would use to describe the social workers I dealt with: Demeaning, condescending, argumentative, difficult, compassionless, insensitive, unfeeling, cruel and empathy-deficient. My experience with the social workers was pretty awful. My final conversation with them about my mother deteriorated into a yelling match with the social worker ending the conversation by hanging up on me. Of the multiple phone calls and voicemail messages my family collectively left the lead social worker... I do not believe she returned a single one. Finally on the day of my mothers discharge, my mother said we were supposed to have an exit meeting with the social worker to go over care plans. We waited and waited... Finally we went looking for her. When we asked her about the exit meeting... With a big plastic smile on her face she said there was no need for one and goodbye. So we took my mother home. I really hope that my experience with the social workers at Bartley was the exception and not the norm and that the patients and their families are getting the information they need to get through their difficult time. I also hope I never have to deal with those social workers at Bartley again.

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Shari Porter

My mom was transferred to Bartley from the hospital via private transport company. Having left the hospital she was on oxygen. The facility knew she would be arriving needing oxygen. They did not have a concentrator in her room. When the concentrator arrived, it was broken. Took about 10 minutes to get another one as my mother‘s stats began to decline. The second one finally arrived and it worked. That night my mom needed the nurse only to find out that her call button did not work. Medicare gives us facility five stars which is beyond my understanding. There is nothing five stars about this facility.