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Ruby

I've been calling and calling and no one will pick up. And I'm calling because my brother and his wife, need care. They've been calling and signaling for help and no one will come. I always have to call to get them serviced. This evening, after being transferred to the 4th fl, no one answered. So then I called the front desk asking them to page the floor, nothing. Just your recording saying good things about that place, but... So then I called the front desk back, no answer no answer no answer... someone is there because they disconnected the call as soon as it rings a couple of times or just let it ring and ring. If I can't get the front desk, I can't get the 4th fl. They are nice, but this doesn't work right here. No one answering either phones, and picking up and then hanging up... that's the ultimate insult. This is a complaint. Update: An administrator reached out to me immediately to discuss my concerns. He was very attentive and very concerned. He let me know that he is going to take care of any and all issues we discussed and he agreed the situation should never have happened. I truly appreciated the call and feel so much better that someone actually listened to feedback and was grateful for it in the spirit of correcting errors and doing better going forward. I mentioned in my original feedback that the staff is great. Warm, friendly, knowledgeable and helpful.

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Outstanding Care and Leadership at Optima Care Harborview I cannot say enough wonderful things about Optima Care Harborview under the leadership of Administrator Moshe. From the moment my loved one arrived, the level of care, professionalism, and compassion shown by the entire team far exceeded all of my expectations. Moshe and his staff go above and beyond in every way — their dedication and hands-on approach truly make a difference. The nurses, aides, and support staff are attentive, kind, and genuinely devoted to the well-being of every resident. It’s clear that this is more than just a job to them; it’s a calling. Having experienced other nursing homes in the past, I can honestly say that Optima Care Harborview stands out as the very best. The environment is warm and welcoming, communication is excellent, and the quality of care is exceptional. I wholeheartedly recommend Optima Care Harborview to anyone looking for a place where their loved one will be cared for with genuine compassion and respect. Moshe and his incredible team have truly set the gold standard in elder care.

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Julio Panameño

This is such an exceptional, compassionate, well organized CLEAN facility! I couldn’t ask for a better facility caring for honestly any family member! Everyone is so nice and attentive, my dad is always helped quickly and most importantly with love. The dietary staff is amazing and the food is always delicious, the perfect temperature and my dad is always satisfied he/we absolutely love the assistant director of the kitchen Cari, she is truly a sweetheart with the upmost compassion. Thank you overall for everything, this facility and team are definitely unmatched!

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mark lebovics

This is by far the best nursing home I’ve ever been to. The care here is truly exceptional — the staff go above and beyond every single day. You can tell they really love what they do and take pride in treating each resident like family. The administrator is incredible — always friendly, approachable, and deeply involved in making sure everything runs smoothly. You can see the difference that kind of leadership makes in the positive energy throughout the building.The facility itself is beautiful, spotless, and so well cared for. It’s a warm and welcoming environment that instantly makes you feel at home

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Dawn Ritta Perrez

I just want to say , this place is the Best nursing home so far that I have ever seen. The staff are great, the nurses,the nursing aids, the Drs . This is a really nice place. Everyone I talked to her are very nice,and kind and they take Very good care of my grandma.Shes almost 96 years old and she's been here for about a year . She's looking better than ever and I can say she looks happy and Comfortable. Thank you all to the staff who are taking good care of my Grandma . They always check up on her, and make sure she's ok . I was worried about letting her go to a nursing home, but I do like this place. Also thanks to the staff, the nurses who pick up the phone and give me an update about my grandma,every time I call . God bless you. I wish other. Nursing homes were as good as this one . ..Dawn Tedesco