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Kim

The care provided to our family member at Care-One at Livingston was reprehensible and wholly unacceptable. What was promised as professional, patient first rehabilitation instead revealed a pattern of neglect, poor communication, and mismanagement. My family member suffered several UTI's, unexplained rashes and infections, cocktails of prescriptions with adverse affects, and extremely poor hygiene care. Not to mention the facility appearance is depressing and unwelcoming with colors that absorb light instead of reflecting it even during the day, a foul smell looms as you walk the hallway. Quick observation of the walls near garbage cans and medical equipment and the floors show dirt, streaks, and splatter. And when I pointed it out, they painted the room. What??!! We relocated my family member to a facility where they thrived, remarkably increased their ADL's, going from 100% assist to minimal assist, became alert, and oriented in less than 12 months after leaving Care-one Livingston. As for the staff professionalism, right now I am waiting two months for a simple statement of account for my family member stay. Something that should be computerized and easily retrieved. SHAME ON YOU CARE-ONE LIVINGSTON!

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Joan Rocha

I am extremely disappointed and deeply concerned about the level of care provided at this rehab/assisted living facility. What should have been a safe and supportive environment turned into an ongoing experience of nursing neglect, unprofessional conduct, and complete disregard for patient well-being. The nursing staff frequently left patients unattended, sometimes for long periods of time, despite repeated requests for assistance. This lack of supervision directly contributed to patient falls that occurred right under their watch, which is absolutely unacceptable for a facility responsible for vulnerable individuals. In addition, many staff members were rude, dismissive, and unprofessional when approached with concerns. Rather than addressing issues with empathy and urgency, they often acted irritated or bothered—creating an environment where patients and families felt unheard and disrespected. Overall, the quality of care was unsatisfactory and unsafe. Patients deserve dignity, timely care, and attentive support, yet what we witnessed was the opposite. I cannot recommend this facility and strongly advise families to seek alternative options where patient safety and professionalism are taken seriously.

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Ritu P

I was really impressed with the empathy and level of care at CareOne. We took a chance on them and felt like we were very lucky to land there. My mom had severe back wounds that they treated w care and compassion. The nursing team and staff as well as aides should be highly commended for their work. Tiffany the nursing administrator made me feel like everything would be taken care of. They worked with us through a very difficult period in our lives. Thank you

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JoAnn Woods

Not a good experience at all. I am looking for places for my husband to recover and I chose to visit Care One. I entered the facility and the receptionist was not invested in being there. Employees were hanging around the reception area talking. The Director of admission Taniya was late for my appt. All she talked about was the Medicare copay and was I willing to take care of my husband after he left and it was goung to take months for him to recover. She is not a Dr., NP, Nurse or Respiatory therapist totally unprofessional, disengaged no compassion at all. HR find another d Director ASAP!

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Tyra Fields-Gary

My 91 year old father had the privilege of receiving amazing care from the team at CareOne Livingston SNF. After having such a traumatic clinical experience where he required unexpected brain surgery, Dad was blessed to receive the proper clinical oversight for his complex needs and specialize rehab services which ultimately allowed him to return home to us ! And yes, he was even walking when he left Care One ! My family and I are grateful for the amazing customer service from everyone include Administration, Housekeeping, Recreation, & Dietary and most importantly the outstanding nursing and therapy services. A very grateful family! The Family of Charles Fields.