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Danita CH

I recently visited my family member at this assisted living facility, and the experience was very concerning. The moment you walk in, the lobby and hallway smell like a dirty bathroom, and the elevator area is dark and uninviting. My aunt was in the common area, which also smelled bad. There were about 30+ residents and only two aides (a third came in and out). The aides were kind, but they were clearly overwhelmed. The TV was on with music playing, but there was no real interaction, no activities, and no stimulation. One resident sat alone facing a wall for the entire two-hour visit. When we took my aunt to her room to change her, we found out she had been moved to another room. Her new room was dirty and disorganized, with belongings mixed with someone else’s denture cup, one strangers slipper, keepsakes and toiletries. The drawers had crumbs, hair, old debris, and even dead roach bodies. The blind were broken. I had remove everything and wipe everything down. THe floors were dirty. Unreal! Even worse, another resident’s call bell rang for at least 37 minutes with no response. This is a serious sign of understaffing and delayed care. While the aides were polite, this facility is old, dim, unclean, and not providing the level of care or dignity residents deserve. I cannot recommend this facility based on what I witnessed.

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Daksha Shah

We really liked this nursing home. Entire staff is excellent and very helpful to the entire family and the patient. They took great care of our father. His room was always neat and clean without any smell. Nurses and aides were always there to help him. We would heartily recommend this facility for their loved ones. Thank you Care one at New Milford. Thank you from: The Shah family.

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Jackie Sierra

The Dementia unit at this facility is horrible! They treat patients worst than animals. They are understaffed and the staff seems overwhelmed and very short tempered. My mom was at this facility for 4 months where she had a number of bruises on her forehead, arms and legs. They were never charted and when I questioned them, they blamed it on my mom being behavioral. However, my mom has been back home with me for 2 months and she has yet to have one bruise. My mom was neglected and so are the many residents there. It is so sad to witness these people with dementia who can't advocate for themselves and many don't even have family members who can do it form them. To the staff at CareOne New Milford, remember this can be your loved one in the future or it can be you. Treat others with respect and dignity, the way you would like to be treated. What is done in the dark will be brought to light.

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Nibhana Swann

Patient bathroom was really dirty on several ocassions with feces all around the bowl.When we tried to speak to someone at CareOne at New Milford in regards to keeping the bathroom clean .. we were treated hostile , told that this is the first time hearing about this complaint .. treated with hostility, dismissed and basically called a liar . Nurse Janet is very rude and lacks customer service skills. It’s very sad because the rest of the staff is very pleasant and helpful. As a first responder working in a level one trauma hospital , I was very shock to have this woman yell and then hang the phone up on me. She was very unprofessional.

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K Del

I wish I can give a million stars!! I cannot be grateful enough for such a magnificent, caring, responsible and loving staff. My mother was very well taken care for. The visits were well accommodated for everyone. Communication is perfect from all staff via telephone, email, and in person. I have zero complaints. Unfortunately, it was too far for us to visit and that is the only reason why we had to pick her up. God bless you all and your families. You all do extremely well with all your services for all your residents and follow through with details with their family members.