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Augustin Pratt

Although I would love to leave a 5 star review about St Mary's because of the wonderful care my family member has received, I just can't. An individual has left a very bad taste in my mouth. There was a slight issue that I needed to address with DON Andrea and I never got a chance to. I went to her office after heading down behind her. She closed her door and I knocked and I knocked and she just ignored me. I waited about 20 mins by her door before I finally went back to my loved ones room. Maybe it was a good thing I didn't get to speak with her. For someone as pretty and polished looking, she is very a nasty person. The way I heard her talking to the nurses and even nursing managers was appalling. Telling people they will get replaced and belittling them was uncalled for. These are the same people that work so hard to make my family member comfortable. After all the nurses on his floor addressed every issue as best they could while her on the other hand stood at the door doing nothing nor assisting with the emergency and when I tried to talk to her she walked away and locked herself in her office until I just got tired of waiting. The person running the building should be a little more compassionate than that.

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Evelyn Wilson

I have visited my aunt at Alaris at St. Mary’s several times. While there are some truly compassionate, caring, and hardworking nurses and CNAs, my experiences with the people in charge have been very disappointing. Today I witnessed something that deeply upset me. A family member of another patient asked a nurse a simple question. The nurse responded in the sweetest, most polite, and professional manner. Before the nurse could finish, an arrogant Spanish lady abruptly cut her off and demanded, “Call the supervisor.” The nurse, without conflict or attitude, immediately complied. When the supervisor arrived, she did not take the time to listen to what actually happened. Instead, she immediately sided with the woman and did the same thing—cutting the nurse off and belittling her before hearing her out. This was a clear abuse of power. What makes this even more upsetting is that I have encountered this particular nurse on several occasions. I have observed her work ethic and her character. She is compassionate, kindhearted, patient, and clearly cares about the residents. Watching her be disrespected and shut down like that was heartbreaking. This facility would do well to recognize and protect nurses like her instead of allowing management to demean them. I wish I knew her name so I could personally thank her and pray for her—but God sees all.

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Conroy Williamson

My dad recently stayed at Alaris Health at St. Mary’s after knee surgery and I have to say the care was excellent. He came in with a lot of pain and anxiety about rehab and the team on the 5th floor treated him with respect patience and professionalism from day one. One of the first people we met was CNA Joan She immediately introduced herself and made my dad feel comfortable which meant a lot to us The nurses were very attentive and stayed on top of his pain management which was our biggest concern The doctors and therapy team also did their job well and explained everything so we knew what to expect Everyone who touched his care really showed up and took pride in their work. Is the building older? Yes Could the rooms look more modern? Sure. They even mentioned they’re working on improving the aesthetics. But honestly that wasn’t what mattered to us the care was the priority, and the care was excellent. The facility was also very clean, which we appreciated very much! From the front desk to the staff in the hallways everyone acknowledged us, checked in and made sure my dad was comfortable As a family we felt respected and supported throughout My mom especially kept saying how grateful she was because my dad is our prize and joy and seeing him cared for the right way gives our family peace of mind. I’m writing this because people usually only post reviews when they’re angry We wanted to take time to acknowledge the great experience we had with this facility and their staff. We would absolutely recommend this facility to anyone needing rehab or long term care We went based on the hospital’s recommendation and I’m glad we did Whatever negative reviews are online that was not our experience at all. Thank you to the entire Alaris team for taking such good care of my dad we see you and we appreciate you all.

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J Hernandez

I just want to take the time to wish everyone at Alaris at St. Mary’s a Happy Holiday and Happy New Year! I also want to say thank you from the bottom of my heart for taking such good care of my brother. When my brother first came here he had a really bad wound on his foot. I honestly thought I was going to lose him. Before coming here, he was at another nursing home for about six weeks and nothing was getting better, he ended up back in the hospital. When this facility was mentioned to us, I was very hesitant as I had heard bad things in the past and I indicated that that we weren't interested in sending him there. But the social worker at UMDNJ explained that there was new management and that they had been sending patients here with good results. I still wasn’t sure so I asked around in my network which they told me they wouldn’t have sent anyone here years ago. So yes, I was skeptical! I’m so glad we gave this place a chance. From the moment my brother arrived, the experience was completely different than what I expected. The customer service was great from the front door to every phone call we made. The nursing staff was caring, patient and professional. The wound care was excellent. My brother was not always an easy patient and he gave the staff a hard time but they never treated him differently. They remained respectful and just did what needed to be done. Our family was there every morning and evening and we observed the care with our own eyes. My brother’s foot looks so much better now. He was discharged and came home right before the New Year which that alone is a blessing! Overall, I would give the staff and the care five stars. The rehab was great and my brother actually enjoyed his stay which says a lot. As for the building itself I’d give it about three stars. You can tell work needs to be done but we were told renovations are coming and honestly the care mattered more to us than the walls. My brother was on the sixth floor and we want to give a special shout-out to Aide Snyder he was really good. My brother actually asked me to write this review because he’s not the type to leave reviews but he truly wanted to thank the people who took such good care of him. We are very grateful and appreciate everyone who played a part in his recovery Thank you again!

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Kev D

I give a 10 out of 10 to the staff of St Mary's Nursing home. My cousin was on the 5th floor so I visited often. My cousin is very demanding and they never made her feel like she was a bother they showed so much patience and compassion towards her. I became familiar with the staff on each shift there. There is a morning nurse Elicia who is very nice, the afternoon nurse Josephine is very attentive and Petergay, the night nurse who worked afternoons sometimes is very pleasant. She helps out with toileting when the CNA is busy. Even the nurse from the other side Kereen has assisted when the assigned nurse was busy. I really love the staff at St Mary's from the DON and Vice President, who I saw walking around checking on patients to house keeping the staff is really top notch.