M

Michael Wearhers

I honestly don’t even understand how this place is still in business, this is worst place possible to bring your loved ones. They would be better off living in a shelter because they would receive better care there.The staff treat the patients like less than nothing.They verbally abuse and neglect them .The workers on third shift sleep their entire shift and leave the patients helpless and suffering. They make you feel like you’re a burden when you ask them for help. The meals are always cold and late. .The entire environment is absolutely filthy. Some of the staff members have absolutely no boundaries whatsoever, They are severely under trained and are constantly at each other’s throats fighting and arguing while paying little to no attention to their jobs. As a former patient at this facility I can confirm this was the worst experience I’ve ever had in my entire life. Run do not walk away from this facility.🙏 🙏

S

S Boro

DO NOT RECOMMEND – Aviate at Piscataway I do not recommend Aviate at Piscataway, especially if you or your loved one requires total assistance. It is deeply concerning that the state allows facilities like these to rebrand from Accelerate and Genesis and hide prior histories, misleading families into thinking they are choosing a new or improved operation. What I experienced was neglect, misrepresentation, and unsafe care. The management team (Administrator Jesse, Director of Nursing, Roselyn unit managers, Jackie and social workers Alice and Myra) offers poor oversight. Complaints were repeatedly reported and never followed up on. Both social workers appeared annoyed and dismissive when concerns were raised. The Administrator, Jesse, displayed prejudicial behavior, smiling and engaging only with residents he appeared familiar with while ignoring others. I cannot emphasize enough how unacceptable the attitudes of many CNAs are. Their behavior is often rude, dismissive, and degrading. The Director of Nursing, Roselyn, and the Unit Manager, Jackie, allow this conduct to continue. Jackie, in particular, demonstrates clear prejudice and favoritism, routinely visiting and assisting certain residents while neglecting others often along racial or skin‑color lines. She may take verbal complaints from residents, but she does not follow up, document outcomes, or ensure resolution. Roselyn tolerates this behavior and does not fully address it, allowing a hostile and inequitable environment to persist. Both Roselyn and Jackie are Filipino, and their failure to correct these patterns has contributed to ongoing inequities in care The facility have a high turnover rate for Nurses and CNA's. They allow CNAs to walk off the floor leaving residents without care. They then allow these same CNAs to come back to work and repeat this same type of behavior. They are always short of nurses and CNAs. Most of the good CNAs are over worked and unappreciated. I personally provided the nurses and CNAs that deserved rewarding with a token of my appreciation. Rehabilitation services are incompetent. Unrealistic goals were set, therapy was ended early, and false or misleading information was reported to my insurance, resulting in denial of continued rehab coverage. This appeared to be done to pressure me into agreeing to long‑term care placement. Therapy staff also made it extremely difficult for residents to receive Medicare Part B therapy, and the doctors and the unit managers especially Jackie refused to allow outpatient PT/OT. I was told I would receive restorative therapy this never happened. No stretching, no assistance, nothing. I personally became aware of another patient who was signed up for long‑term care without her knowledge and took her money and she wasn't able to pay her bills. I felt sorry for the lady. The long‑term care floors are alarming. CNAs treat residents poorly. Dementia patients walk around with feces-soiled clothing, passing CNAs who do nothing. When the elevator opens on the 2nd floor, you may encounter urine, feces, or residents sitting exposed in public areas. Housekeeping was inconsistent and the environment was often filthy. I also heard discussions about dangerous incompetence, including CNAs who did not know how to remove a tracheostomy tube or properly manage a feeding tube a patient nearly died. Staffing appears poorly trained and unsupervised. I also witnessed multiple practices that raise serious concerns about resident safety, unethical admissions practices, and management accountability. I observed a resident loudly complaining to the kitchen staff that he was not receiving enough food. Apparently he had complained several times before. Common to see residents going into the dining room area searching for crackers and hiding food due to fear that they will not receive enough to eat. The facility does not routinely offer snacks to residents; only coffee and tea are available. There's so much to report but I hope this is helpful to someone.

R

Robert Kearstan Jr

So I first have to thank Brandon Cruz for getting me into Aviate very easily from a hospital setting. When I arrived I was very apprehensive transferring from a hospital setting to a subacute facility. My nurse Shakira and my aide Shannon immediately put me at ease. They were both amazing. They took care of me for my entire 6 weeks there along with my other nurses, Jelisa and Patrick and my aide Princess Who were so amazing my entire stay. I have to thank the entire staff for treating me so good right down to the front desk people Mimi and Gloria and even the cleaning staff Tammy and Ishmael for making my room so clean and so pleasant. They truly got me to where I needed to be I just wish that the staff had more support and more personnel because they are so overworked but they manage to keep everyone happy and safe.Thank you Aviate and my therapists Niki and Mia I am home doing well God bless you all.

A

Angel Santamassino

This is a review of a specific CNA at Aviate. Shannon. I have been so lucky to have Shannon take care of me the months I have been at this facility. Shannon is an exemplary CNA. She has given 100% into my care. She is compassionate and supportive at all times. My safety is her number 1 priority. Any request I have for her is immediately handled to my satisfaction. Shannon is always thorough and gentle with handling my personal needs. TBH I have had some issues with some of the other CNAs here but never with her. She greats me every day with a smile on her face and makes sure I am settled and have all I need before she leaves for the day. Aviate is fortunate to have Shannon on their team.

J

Janet Heard

Where do I start. My husband has been at Aviate since April. He came for therapy after being contracted for several months after 30 days therapy was stopped due to no progress(after several months of contraction). I was told it was insurance.(???) The Nursing staff may need to be recertified or retrained. . Staffing starts at the top, lead by example. All need to be on the same level. I've asked the DON on several occasions for feedback on some concerns what I'm always told "I'll look into it". Never a followup conversation. When a nurse has to work an entire floor alone and there's a DON and Charge Nurse in the building where does the teamwork come in? To name a few Rochelle , Kamesha, Eugene, Shakeria, Jelisa and Sebastien are the few that stand out to me. They take their jobs to the next level. On a given but rare day when they are on at the same time, you know its going to be a good day. WHERE IS THE PROFESSIONALISM IN THE ADMINISTRATION AND STAFFING. (HELP ME UNDERSTAND)