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DO NOT BE FOOLED BY THEIR 5-STAR RATINGS (probably fake to begin with). Hear me when I say this place is unacceptable from their slow response times, to poor cleanliness, to terrible bedside manners. NEVER send your loved ones here be warned. My mother stayed here and was afraid to remain even one more day because of the staff’s incompetence. It took them over an hour to respond to her emergency call after she nearly passed out. On another occasion, they almost administered blood pressure medication without checking her pressure, which could have had catastrophic consequences. Even worse, the facility appears retaliatory they seem to investigate anyone who leaves negative reviews instead of addressing the real issues. This is disturbing behavior and raises serious concerns about resident safety and transparency. To make matters worse, my mother’s roommate cried when she left because my mother was the only person who advocated for her proof that patients here often feel ignored and unsafe. An investigation needs to be opened immediately. Shame on this community for allowing such negligence and disregard for vulnerable patients.

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Anareliz Colon

I have been visiting my mother at this facility for the past couple days and the level of service and cleanliness is unacceptable. You should not have to question why the patient restroom hasn’t been properly cleaned in days and smells of urine. The response time for patients who signal for aid can extend 45+ minutes which is extremely concerning especially since they don’t utilize their intercom to speak with the patients prior to coming to the room. I’m saying this because I observe it as a visitor. I’d be concerned for emergency response time when I’m not here. I had to physically get up to locate a nurse to come address my mother’s urgent pain medication request, which I found to be insane as I witnessed the reality. I’m reviewing this for those of you who are vigilant family members and want to prepare for supporting your loved one. I do not care what response they write back to this. I did all the research too and trusted the reviews on various platforms however it is not our experience that she’s receiving “quality” care. Transparency about being understaffed and in need of improvement, including maintenance, is necessary especially in healthcare. They must do better at this facility since positive experiences and quality care should be equitable to ALL patients. If you can, find a better place, do so or be aware you may need to provide your family with extra care to make them comfortable here. For the record, I’m an educated woman with ample experience/knowledge in healthcare.

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David New

Care Connection features a caring and nurturing environment. Great advantage of being in a hospital while participating in sub-acute Nursing and Rehab. Highly recommend after your hospital stay before returning back home.

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Russell Lee

This place is the best facility that my mom has ever been place in. It’s very clean and she likes their food. The staff are so professional and caring all the way around.

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Diane Daniels

Physical therapists & Occupational Therapists really care about your progress and are patjent/understanding working with you. Nurses and CNA are caring and make sure you get your medications on time. The Activities Director is great and very interactive. She makes my day.