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Randy

Administration is good. Wish i could have seen them more. Therapists were great.KR.Tommie.and the rest were phenomenal . Bob from Recreation and Activities works very hard and so does his staff. The Staff.of Aides and Nurses are very attentive. Sometimes there are language barriers Understood. JR, Omeka.Jovana, Yvonne are well above average. Communication with the Health Insurance companies need to be smoothed. I was kicked out do to a clerical error. Still dealing with health repercussions. Save your life and stay away.

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Shauna

An excellent, highly-recommended experience and service. A very dedicated staff ensures that all necessities are tended to daily. Periodic social and recreational activities, along with flexible schedules make it possible for patients to recover and improve quietly and comfortably, with families able to observe or participate in therapy or recovery, if doctor -recommended. Agile administrators are prompt and available to navigate insurance or payment issues, if necessary and coordinate with caregivers as to progress and “next steps”. Sensitive, personal and professional this is top-notch care, no matter what phase of life or the circle of interests. High impact, with room for high-initiative post discharge.

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Lilly Mae

Here To the Management of Somerset Woods Rehabilitation, I am writing to share my family’s experience with Somerset Woods Rehabilitation, in hopes that this feedback leads to real improvements within the facility. During my family member’s stay, we encountered several ongoing concerns. The food was consistently served cold and felt overpriced for the quality provided. More importantly, there were frequent issues with responsiveness—my family member often had to call me multiple times because they could not get staff to check on them in a timely manner. This was extremely unsettling and raised serious questions about resident care. The interactions with some staff were also disappointing. The treatment of the CNAs appeared unprofessional and disrespectful at times, which affects both their morale and the care residents receive. Additionally, staff on the Diamond floor often came across as rude or dismissive, making the environment even more stressful for residents and their families. I also want to address concerns about the administrative leadership. My interactions with the current DON left me feeling unheard; although she may present herself as caring, her communication did not reflect a strong understanding of the issues at hand. In contrast, the former DON, MS.K was exceptional—she supported my family through challenges and always communicated clearly. Another Administrator , Yeshaya, also gave assurances that did not match the actual follow-through, which added to our frustration. Despite all of these issues, I believe Somerset Woods has the potential to be a truly great facility. The environment itself could be wonderful if supported by stronger leadership, better communication, and a more respectful and responsive approach to resident care. This review reflects my family’s direct experience, and I hope it encourages meaningful improvements for future resident.

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arrita fleming

Somerset Woods was the best Rehab for my Husband Hands down!! After visiting other placing we knew we made the right choice!! The Staff was kind and Helpful, The Nurses were very Sweet. Nurse Tiffany, Nurse Yvonne, Nurse Charmaine were amazing💯 The House Keeping was on point and keep our room clean she Smiled every day! The Techs were attentive and nice!! Administration was very Helpful in making a Smooth transition to Rehab and the Discharge Day. Junel, Marie and Deb Thank you so much because we had no clue what to do but you all eased our fears!! My husband spent his Birthday there and the room was nice and big enough for family to come and eat and enjoy, that was awesome for our family. Thanks for accommodating us😍 We absolutely loved The Speech Therapist😍 she got my husband talking loud and Clear. Physical Therapy did an amazing job keeping my husband on his toes😀 Thank you for this experience, and we would choose The Diamond Unit over again and again 💎💎💎💎💎 I also truly enjoyed the Smile at the front door when I signed in each Morning or evening, it was certainly inviting. Thank you Somerset Woods for an awesome experience. Mr and Mrs. Kevin Fleming Room 103

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Ramesh Sadarangani

My wife was recently hospitalized and required rehab after spending quite a bit of time unable to get out of bed. This was her second time needing rehab in recent years, and the second time we chose Somerset Woods. I'm glad to report that we made the right decision on both occasions. But I'll reflect on the most recent here. The reception for my spouse was seamless. The orders and medications were ready and they quickly put in place plans and orders to finish any diagnostic work or follow-ups that followed with her from the hospital. The care staff, starting with the aides was always kind, gentle and involved good communication. The nurses were informative, prompt, and followed-up with the doctors and me/my son in a timely manner. The rehab staff were understanding, encouraging and provided targeted therapy for my wife. They were attentive to our needs for a safe return home and adjusted her work in therapy accordingly. The food was great. They got my wife's menu weekly and kept it accurate. The food was hot and had way more flavor than we expected for a healthcare setting. They knew I'd be there often and always sent a guest tray without my having to ask. It was a nice detail that took a significant amount of stress off my shoulders during her stay. Lastly, special thanks to the assistance of the administrative staff who also kept us informed throughout the stay and maintained an open line of communication for any questions we had.