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Nathan Bednarsh

My wife was seriously ill and hospitalized for over eight weeks last year. We received glowing recommendations from professionals about Family of Caring at Tenafly and upon discharge from the hospital she went there for rehabilitation. We are extremely satisfied about her care. The nursing care has been very attentive and her doctors have been so impressed and “pleasantly shocked” by her remarkable healing progress. The physical, occupational, and speech therapists have been so dedicated to her. They work one on one with her and her progress has been amazing. She has progressed from being bedridden to walking. All the staff know her name and are always helpful and friendly. They go out of their way to accommodate her needs and those of family visitors. We are very happy that we chose this facility.

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Ralph Choonoo

A nursing home should be a place where you can safely share your loved one and leave most of the heavy lifting to the facility. In general, the family of caring supervisory and general management are NOT equipped to adequately deal with the multitude of issues that affect patients from Parkinson’s, Dementia, Old age ailments, walking and eating issues. Furthermore, their organizational skills leaves a lot to be desired and at times their ability to deal with issues is based on miscommunication and an unacceptable lack of problem-solving skills. CNA staff: On a mostly positive note, this is a group (mostly) that perform duties especially emotional ones that goes way beyond their paygrade and in fact their qualifications. The CNA staff especially the DAY time staff are top notch individuals who provide care that is very personal and requires patience and getting to know their patients. issues that I find inconsistent is the lack of CNA staff. The CNA that monitor the hallways are positioned in an ineffective manner (they sit by the shower area) ..You cannot view the both hallways and on numerous occasions patients are walking down the hallway when they shouldn’t and because the monitoring CNA person cannot see them. My mum was found on the floor. Maybe if someone was watching the hallway things would have been different. Food: Is generally cold, especially in the evening. This is because the CNA staff is either preoccupied or too busy and fail to distribute the food when it is hot. The Supervisory staff: There are about 7 to 8 directors who constantly fall over each other on a daily basis. They supposedly meet for about an hour or two every week yet there is unacceptable lack of communication despite these meetings.. There is a supervisor for each station during the weekend days Most of time they are sitting behind the computer. There are frequent mix ups from medications, staff running out of items that have not been ordered and the nurse on duty not knowing where things are (and of course the replacement nurses who have less concern), people showing up late, people leaving early. They have staff meetings with the patients which is terribly organized. There are NO meetings with the families to address issues. There is a lack of signage such as directional, who the nurse and CNA is on duty and results in people walking around peeping into rooms trying to find help. . The patio door has not worked in years The WEEKENDS are awful. Usually one supervisor available, this is like an 8 to 5 weekday job. Space is an issue. you have the director of rehab and her staff walking through the hallway while patients are trying to use their wheel chairs with the nurse’s station occupying space. It is chaotic to say the least and it does not help that patients get woken up to see if they want to get a work out. Many patients say NO. How do you expect a 90 plus patient to be up and go for a work out when they have barely eaten. The admission person seem to be interested in getting rooms filled no matter the type of patient. My mum had over 10 roommates, 6 passed away. As a staff member told me this is a business. It is not uncommon for a patient to pass and another getting placed in the room by the next day. Its time to change the doctors to gain a new perspective (Dr. Gross is ineffective) Parking is atrocious. During the paek time maybe someone need to be at the front gate to monitor traffic. The social director needs to be more informed before making assumptions. The main administrator told me if I did not like it I can take my mum home. This is my mum who had been there for 7 years and was in hospice care. The activities director needs to add more intuitive activities as opposed to having people sit and watch movies and play bingo regardless of their health condition (a patient with a hearing issue). Thank you for the bureaucratic response. I expected nothing less. I wont call.or meet since you are long aware of these issues and choose to do nothing. I promised my my mum that I would try to change the psradigm

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Mari Taveras

I just want to take a moment to give a huge thank-you to Family of Caring for the incredible care they’ve provided to my loved one. The compassion, patience, and kindness from so many of the staff truly stand out. It’s comforting to know that our family member is surrounded by such wonderful, sweet, and caring people every day. Your dedication means the world to us — you’re making a real difference.

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Charissa Paulison

Love it here for my mom . Staff, nurses everyone very nice and courteous, informative. Very clean and bright , and top of their game . I’m so thankful

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Rock Williams

I recently spent time at FOC Tenafly with my loved one, and I have mixed feelings to share. The nursing staff was very good. After some transportation issues were fixed, the care improved a lot. The nurses were kind and attentive, ensuring residents received the help they needed. However, I had a negative experience with the social services team. I felt that I was treated differently and faced some discrimination, which was upsetting. In summary, while the nursing care was excellent, the social services need improvement. It's important for everyone to feel respected and valued. I hope the management addresses these issues for a better experience for all residents and their families.