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Joy Quarles

I wish there was an option for me to leave 0 stars. Every since this facility has changed from "WatersEdge", to "Trenton Gardens", it has been very nasty and they accept anybody. I mean anybody. From drugs, Psychiatric to speacial needs. Its very rare that you'll see disabled senior citizens (which is the initial reason for me bringing my mom here). There is one particular security guard (much older guy that wears glasses) is very rude, disrespectful and nosey. Never greats me when I come to visit, but always asks other people about what I'm bringing in, who I'm coming to see, what am I doing there. There are 3 elevators, and only one is fully in operation (which is for food service).One of them they never fixed, the other one constantly goes out, and it will take months before they "fix" it, only for it to break down again, and I will then have to walk up the stairs, 4 levels and most of the time I am carrying my moms laundry clothes on my back. There has been a constant smell of urine on the elevator, and in the hallways, the sink in my moms room was out of order for almost a year before they decided to "fix it" (one side still doesn't work), and when I come to visit my mom, I feel very uncomfortable and unwelcomed. I am currently looking for another place to relocate her. On a positive note, I do want to shout out nurse Kimisha who goes over and beyond, very professional, patient, understanding, listens to any concerns I may have and never hesitates to inform me of any changes with my mom. She is the only reason I have not transferred my mom to another facility. (YET).

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Jessie

Do NOT leave any family member here it’s NOT been updated in idk how long.. They have 3 elevators and only one works not safe at all for the facility…They they don’t give drinks with the patients meals.. I Went to go visit someone and the room reeked of urine. It was so disgusting. We had to take him outside to visit with him when we spoke to his nurse any concerns we had it was like we were just blown off. They don’t take you seriously, with any concerns you have….. I’m Reading all these reviews and seeing what people are saying and I don’t see one positive thing about this place so I don’t know how all these reviews are positive and then I see owner replying with such generic comments. How about you do something about it??? Because the facilities doesn’t show anything of the reply from comments that you’ve made any changes…..

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John McNamara

The general manager is incompetent and clearly has napoleon complex. The nurses gave me the wrong medication 3x confusing a benzodiapapine for a blood thinner. The patients who aren't all there mentally are not separated from the ones who are. I literally was placed in the same room with a man who urinated on the floor and who dedicated in his bed. Their was another mentally ill patient who I had to physically stop from stealing my belongings more than 10x out of my room. The man also tried to physically assault me and the nurse sat there (she was the floor supervisor) waiting for me to assault him until he tried to assault me and it wasn't until then when I stated if I hit him now it wouldn't be self defense and I would be wrong? I repeatedly went to the nursing supervisor and the general manager and was met with complete incompetence and a complete lack of professionalism. I wouldn't send my worst enemy to this facility and to my knowledge from what the nurses said it has only been like this for the past four weeks since the new management has taken over. If you care about whoever you are checking this place out for, Run ,run ,and keep running. Showers don't work. Hallways stink of feces. Management is completely incompetent and the general Manger has an arrogance about him that is sickening.

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Pat Marrazzo

Wateredge is not a place to bring someone who can not take care of themselves, they do not have the staff to care for those who can not eat for themselves, get dress,go to the bathroom, or ask for help, when they come in to clean, or change after the went in there Diaper ,they leave it on the floor,on top of the dinner tray, the fifth 5th floor is a living hell, very ,very dirty, it's not clean very well. There no way it should take 3,4,or even 5 hours to change someone diaper, bugs I have seen, mostly water bugs, the staff is not experienced enough to determine somebody needs medical attention, they come from all departments, learning, first time on the job,always get as much information as you can, take pictures as many times as you can ,and get a police report when need. Remember int not WHAT YOU KNOW, ITS WHAT YOU CAN PROVE, BECAUSE CORPORATE, STAFF ,AND SERVER, WILL TAKE SIDES, trust no one , don't tell anyone what you see just reported to: NJ HEALTH DEPARTMENT Nursing home complaint center Senior citizen complaint center, Remember, it's not what you know, its what you can prove. Know all of your 26 Amendments.and never stop a battle.

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Dale Genetti

The facility is in a low end neighborhood but don't let that put you off. As a woman alone I felt safe parking my car in their lot. Front desk staff very pleasant and helpful. The property and facility is well maintained. Clean and doesn't smell badly or like medicine. It was nice. My mother up until her last day on this earth was very well taken care of there. The nurses and staff were very good to her. She wasn't in any pain, the loved her and kept her comfortable and clean. More than I could have asked for. I was very happy with her surroundings and would recommend and one to this facility.