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carol josselson

My daughter stayed at Echelon for two weeks in their short term sub acute rehab section. Most importantly, the staff was competent, warm and eager to work out any glitches in care. Special shout outs to Delaney, Jackie, Sharon and Janelle on the fifth floor, Judy and Michaela in PT who got her walking, Jill who helped us with special dietary needs, Mahogany, our social worker and the smiling personable people doing transport and maintenance. Also Grace, the heart and soul of this facility. On the down side, the physical setting is old and in need of renovation. The elevators need an upgrade and the parking lot was treacherous in the recent snowy.icy weather. Being in rehab is difficult. The caring people at Echelon made a positive difference in my daughter’s stay!

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Edwin Preston

My mother transitioned into the facility back in September 2025, we originally thought she would resist considering her thirst for independence at 92yrs old. Completely opposite, she has adjusted and absolutely loves the care and staff on the 5th floor. Thank you for taking care of mom 🙏🏽 👍🏽

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No Longer Bound Enterprises LLC

My mother has been a resident at Echelon for about a year. She began her journey on the 5th Floor, also known as The Presidential Suite, and it truly lived up to its name. The atmosphere was bright, kind, friendly, and simply grand. After she completed respite care for a few months, I felt confident and at peace making the decision to transition her into full-time residency. After being there permanently for a few months, my mom was moved to the Memory Loss Unit. (Mom has dementia) From time to time, we experienced a few minor issues, but they were always addressed and resolved quickly. Even so, I continued visiting several days a week. As I developed relationships and friendships with the staff, my comfort level grew tremendously. You can genuinely feel that the staff truly loves my mother, and as a daughter, that means everything. A few months ago, we were blessed to meet Ana—my mother’s nurse’s aide—and from that moment on, everything changed for the better. Ana is truly a Godsend. She has far exceeded every expectation I could have ever imagined when it comes to my mother’s care. Because of Ana, I sleep well at night. She has given me a true sense of peace and relaxation, knowing my mother is not just cared for, but genuinely loved. My mom is always clean, dressed in fresh clothes, with her hair done, nails done, and looking well cared for—and so are Ana’s other patients. Ana’s professionalism, consistency, kindness, and loving heart shine through in everything she does. She makes all the difference for me and my family. There are also some truly amazing aides and nurses on the 3rd Floor whom I absolutely adore. While I may not remember everyone’s name, please know that my appreciation is shown and felt. The care on that floor is exceptional. Thank you, Ana, and thank you to the entire 3rd Floor Team for all that you do for my mother. Your compassion, dedication, and love do not go unnoticed. Echelon is truly blessed to have caregivers like you.

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Rose David

Placing a parent in a long term facility is such an arduous decision to make and choosing the right one even more difficult. As in our mother’s case when she was initially at another institution where we had so many problems that led to her rapid physical and mental decline.Then luckily, our search for a better place for her led us to Echelon and now we’re content. Look past the building that can use updating yes, but the warmth and dedication of the staff it houses is commendable. Their unwavering commitment to their patients and residents’ well being has not gone unnoticed and has positively impacted our mother’s plight. She now joins social activities, looks forward to their daily sitting exercises, her demeanor much improved, if only she eats better. And they’re on top of things, with calls or texts to give us updates and even send us pictures, our questions and concerns addressed. Kudos to the staff of the second floor led by the energetic and compassionate Grace Kong, also Anita, Michelle and the rest, thank you for what you do! All the best to Echelon in its future endeavors!

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Mye Adao

I would like to express my gratitude to the staff and management at Echelon Care and Rehab, specially to Grace for the excellent care they provide to my mother. From the process of transferring her from the other facility to Echelon and moment she arrived, she has been treated with respect, kindness, and genuine compassion. The caregivers are attentive and patient, making sure her daily needs are met while also giving her comfort and dignity. I especially appreciate the way the nursing staff communicates with our family, keeping us updated on her health and wellbeing. It gives us peace of mind to know that she is in such capable hands. The facility itself is well-kept, safe, and welcoming, though the elevator need some improvements. The activities and social engagement opportunities have had a very positive impact on her mood and overall quality of life. It is clear that the staff goes above and beyond to create not just a care environment, but a home. Thank you to everyone at Echelon Care and Rehab most specially to Grace K. for her dedication and professionalism. Knowing that my mother is cared for with such compassion means the world to our family.