COMPLETE CARE AT WEST CALDWELL LLC is a Medicare-certified nursing home located in WEST CALDWELL, NJ. CMS overall rating: 4 out of 5 stars. Google rating: 4.4 out of 5 from 137 reviews. Accepts both Medicare and Medicaid.

COMPLETE CARE AT WEST CALDWELL LLC

west caldwell, NJMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

165 FAIRFIELD AVE

WEST CALDWELL, NJ

Essex County

Service Area

This nursing home is located in Essex County and serves residents in the NJ area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

COMPLETE CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.57 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.66 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 52.2% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 48.6% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.4
137 reviews
Joe

Joe

I had a stay there for about a month in May 2025. I can say it was not the best experience. I pick them after having a serious illness. I had suffered from sepsis shock and I was hallucinating pretty much the entire time. Saying that in all fairness I know I was a handful. The medical and nursing staff was excellent, the food was good but the Aides especially the night Aides showed little to no respect, were rough and showed little compassion to me knowing my knees were in a painful state. In all good consciousness I could not recommend them.

Verified Google review
Dr.Victoria A. Kingphd

Dr.Victoria A. Kingphd

The Staff is always very professional and caring! Everyone who resides on the premises appears to be both comfortable and content!. Thank you for providing my daughter with an peaceful atmosphere to dwell 🙏🏽♥️

Verified Google review
Doreen

Doreen

My mom stayed here for rehab and had the best care. Her nurses and CNAs were incredibly kind and caring. The PT and OT team were phenomenal and also very caring. The entire staff at Complete Care was awesome. All the employees went out of their way to show kindness, not only to my mom and I, but to other residents staying there as well. The housekeeping staff always kept her room clean and often stopped by to check on her, always brightening her day. They also keep the place very clean, inside and out. I highly recommend this facility for a wonderful place to recuperate and to be treated with dignity and respect by a lovely group of employees who make you feel at home and well cared for.

Verified Google review
Dorothy Zambrano

Dorothy Zambrano

All staff at Complete Care West Caldwell are very professional, always looking for a way to help you. They go beyond and above to make sure that you are comfortable. The nurses and nurses aides are so helpful and really make you feel at home. The facility is spotless and well kept inside and out. There is also a great recreation department that always has activities throughout the day, even on weekends. They even do activities such as barbecues and live entertainment on some of the holidays which is very enjoyable for everyone. The administrative staff is always available to address any questions or concerns.The people that work here make your stay a great experience. I would highly recommend this place. I give them a five star rating!!

Verified Google review
A vida na Rodovia americana Fredusa

A vida na Rodovia americana Fredusa

food that what you see is true. rob eggs, only bread and sandwich. Whatever you see in the menu is not working very well and every single day have a issue with my food, which is not right by law my government and that’s the my lawyer told me they can do nothing about it. The food is like that and you think twice before you bring your family in here because what I see here people get dead and go funeral going in the casket many times and my sister have a lot of pictures and videos and nobody can touch what I see if I have to go in the court I’m free to go. It’s not against the law that’s for my own security. They don’t have no camera. It’s open door 24 seven front door 24 seven is open use lie right over get open. They don’t allow us to be free to smoke a cigarette so I stop smoking and and a lot a lot of things I can say and I talk to with the secretary of is there Salas is it which you woman she knows me very well about 25 years and she works in supreme court in case I need her so I’m I’m a free speech free in every little things there’s a free country. I can do whatever I wanna do. They cannot throw me out if they do is a lawsuit if they do is a lawsuit and that’s the food I eat

Verified Google review

Reviews from Google Places for COMPLETE CARE AT WEST CALDWELL LLC. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.