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Catherine Persico

Steer clear of this place at all costs. My mother was admitted on a Sunday and there were absolutely no services -the nurse did a quick assessment and I was lead to believe full services would resume on Monday. Food was horrendous and no one even noticed she was not eating. They didn't even give her a plain cup of water until 2 days after she was admitted. I was told dietitian would assess and order Ensure but that never happened. I was visiting 2-3 times a day and bringing her Ensure from home just to make sure she didn't starve and die of dehydration. Only after I contacted the "Social Worker" and alerted her to the neglect I started getting phone calls asking how they could make things better but by that time I understood that I needed to remove my mother from the facility as soon as possible. It took the social worker 4 hours just to return my call. She was there for 3 days and she was never seen by a doctor or dietitian. Admissions did not even reach out to me until I tracked them down and whenever I went to see her, I was always interrupting a meal and she could not be bothered. However, when she needed me to sign paperwork so that they could bill Medicare and insurance, she new exactly how to find me. I asked numerous times for a phone to be installed and that never happened. Hours before she was supposed to go another facility, they were drilling in her room to put in a line - at that point I told them to leave her alone and exit the room. They took her to PT in the dirty gowns she was release form the hospital in despite a close full on respectable clean clothing. She broke her hip, has some dementia and is 94 so I guess she was not a priority for care. I plan to report this place to the state as well as to the hospital where she was discharged from becuase no one should have to go through this. I was told it was a 5 star facility - can't even imagine what a 4 star place would be like. This review will go to all social media so that everyone can be aware that this place is a nightmare.

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Maureen Walter

Our family is devastated by the outcome our mother-in-law endured at this rehab facility. She was admitted for rehabilitation after a broken hip, presented with dementia and no other underlying health issues, we expected she would receive proper care and attention. What we found instead was neglect. In her fifth week we were given a discharge date and time for Sunday morning at 11 a.m., but when we arrived, she was still in bed—unresponsive, not dressed, still in her overnight gown, and lying in a soiled diaper. Staff seemed unaware and unprepared for her scheduled discharge, nevermind showing no concern for her unresponsive state. And gave no assistance when we were finally able to arouse her and prepared her to come home. Mind you she was fine the last time I laid eyes on her that Friday evening. Sadly, she passed away just three days later, on Wednesday. We will forever question the quality of care she received in those final days. No family should have to experience this kind of neglect when trusting a facility to care for their loved one. I urge anyone considering this rehab center to look elsewhere for a place that truly provides the compassion, cleanliness, and basic dignity that every elderly patient deserves. The facility is severely understaffed, especially on weekends when the facility is dirty with floors not being swept or mopped.

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Ashley DeMaio

Do yourself a favor and never take your loved one here unless you want them to be abused! My father got out of the hospital and was doing just fine. He just needed a little bit of extra time before he came home and they got him sick with pneumonia and he had to go right back to the hospital. This place is unsanitary, neglectful, careless, and had my father die at 65 years old. He would call us crying in the middle of the night to pick him up because he would call for help and the nurses would be outside his room, talking and laughing. They would wake him up early in the morning to shove pills down his throat. I called to express my disappointment and heartache to them and the manager could care less. I lost my father at such a young age, and it could’ve been prevented. This place should be shut down immediately. Our neighbor worked for them and volunteered her time and said she didn’t have the heart to continue working there because how neglectful they were. They would leave my father sitting in a wet diaper, the staff was so rough with their patients that they threw my father on the bed when he had a broken lumbar and he had a welt on his arm because of their unprofessional staff. I am so disappointed that this place would be in such a beautiful town. All of what happens is during the night when you’re not allowed to go in. When my father left to go back to the hospital because they got him sick, we asked for his belongings and they said we will not give you his belongings unless you give us back all of our medical equipment. Again abusive and should be shut down immediately!!!!!!!!!! I will tell everyone over and over again how badly the patients are treated, how dirty your facility is , how unprofessional the staff is, and how you forced my fathers death because of the neglect and abuse. My father is in heaven but I sure hope everyone who has the heart to treat hopeless sick individuals in such a poor manner get the same treatment when their time comes.

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My brother was transferred to Woodcliff Lake Rehab to be closer to my house. I am happy with all the staff from front desk to nurses station all aides and physical therapist! Etc. food is good. Community room is a bit small but the patio is nice as is the other areas. Clean, bright, and good size parking lot,

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John

Visited a family member multiple times over the last few weeks. The facility is clean and well-maintained. The staff attending to my relative and other patients are pleasant, attentive, and helpful. The therapists have a supportive and encouraging demeanor. I have not noticed anything worthy of a complaint nor negative comment. My family member is pleased with his accommodation and the services and support of the staff.