D

Deloris Fulfer

Great nursing and therapy care. Clean facility that prioritizes patient care above all else. Approachable administrative staff and welcoming atmosphere. Bear Canyon is a safe and honest facility where your loved one can heal. Geordyn the admissions director is always willing to answer questions.They took very good care of my friend about a month ago and I would recommend this place to anyone looking for compassionate care.

J

John Sachs

Check in to visit our patient friend was easy. Once you are in their system, subsequent visits are even easier to check in. Their factial recognition system is quick once in their system. Check out is just as easy. Staff were present as we entered our friend's room. Our patient friend was just concluding being served her lunch meal. Following lunch, the staff assisted in repositioning the patient in her bed and made her comfortable. It warms our heart to know she is receiving the care she requires while she recovers from her injuries.

C

Carolyn Clopton

I rate this at 3 stars due to care given to the patient and the facility itself. First, Bear Canyon is impressive when you walk in; very clean and Nurses workstation is organized. Scan system at reception for security. When you check in they provide a nice marketing packet of the facility and services offered. My 92 year old Mom had hip surgery and this location was recommended by the hospital. Since I have a medical directive (my Mom had dementia) I signed paperwork and got her checked in. Marketing material discussed meals, rehab services, showers, etc. She was assigned to a room by herself. She was there for 10 or 11 days and after 7 days they finally gave her a bath. The Nurses Aide asked me to help as there was no one else. It brought tears to my eyes to see feces falling off my Mom in the shower as I washed her hair. I had asked repeatedly about for her bath. The LVN or RN who delivers the meds didn’t exactly do her job either. My Mom was on Anti-Anxiety medication if she doesn’t take it her mood is confrontational. I asked about her Meds and the Nurse said my Mom didn’t want them. No call to me or her doctor to advised that meds were not being given. She had been on these meds for years so you can’t just stop giving them. I know she had rehab for an hour or so a couple of times while she was there. She had hip surgery, could not get up or walk on her own. Yet they left her in the bed with no rails, no ability to get help and the walker was at the other end of the room. Call bottom was always tied to the side and hanging away from her. Phone was disconnected after first day but they had said she would be able to get incoming calls. Her bedside table had drawers that would not stay closed, never repaired and to me could have caused a trip. It brings me no pleasure to write a bad review but I was there everyday to visit her. This review is based on facts. The bottom line, they should not have accepted the transfer as they are not equipped to handle patients with dementia. I transferred her back to her Care facility after 10-11 days. I do feel Bear Canyon hindered her recovery and did not help her.

J

Jessica Baca

Anthony, the new nurse caring for my grandmother, has been an absolute blessing. From the moment he started, it was clear that he truly cares about his patients, not just professionally, but with genuine compassion and heart. He goes above and beyond, pouring his energy into making sure my grandmother is comfortable, respected, and well cared for. It’s rare to see someone make such a positive impact so quickly, and we’re incredibly grateful to have him. Bear Canyon is lucky to have someone like Anthony on their team! Thanks.

K

Kathleen Johnson

I was pleasantly surprised when visiting my Mom in the memory care unit. It was was clean my Mom was clean just finished eating lunch & she said she liked the food. The Activity person comes throughout the day to invite my Mom to activities & when she doesn’t want to go they do an activity in her room Desi the nurse was especially welcoming and showed me around she is a gem! I met the new Administrator I believe she will fulfill the vision of turning around the facility & making the improvements needed. Overall my Mom was calm & content