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Maria Sanchez

Had a bad experience there. I was non mobile at times I sat in my solid diaper for hours. The CNA had to serve meals pick up dishes so we had to wait to get change till they were done. Some CNA were friendly others were rude. One of the CNA to me to go to the bathroom instead of sitting in my diaper I said I would but I could not put pressure on my leg. Will not recommend this place at all to any family members.

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A V

I would leave a worse review if I could. I held back my criticism as I feared it would lead to consequences on my loved one who had to be there alone. But since we are now in the position to take them elsewhere, here is my honest opinion: A majority of the nurses and staff are condescending at best. One of the day-shift nurses snapped at my mother a multitude of times, simple for asking a question. He showed no respect to my elderly relative (the patient) nor to me and my family. I understand nurses have a hard and stressful job, but to direct your passive aggression at people who are worried for their elderly is not okay. I left feedback for this matter, was told I would receive a call to speak about my concerns, and was never reached out to by management. My loved one at this facility does not speak english and at no point did any of the staff make an effort to communicate with them. We tried to suggest using a translator but it seems that is too much effort for any of them. My loved one with little mobility had gained some progress, but due to poor and improper handling they were injured. A gait belt, which should have been utilized, was not. The injury greatly impeded their recovery. Further, they are scheduled to be given showers- though half of the showers are never given. They sit in the same outfit until family can travel out there to change them. We have no problem helping out, but all of the family who is within 1-4 hours drive works full-time, and we cannot be the sole source of hygiene upkeep. We have witnessed our loved one use their call light to ask for assistance. The staff member came into the room, turned off the alert, left and did not come back. We later realized they had turned it off and "promised help" so they could go home with the shift change. Not to mention, for residents who cannot help themselves, hygiene does not seem to matter to this facility. No oral care, wardrobe changes, limited showers, and seemingly inadequate wound care. Whether it's discrimination or neglect I don't know, but I would not personally recommend this facility to anyone I know. They did not take proper care of my loved one, especially so because they cannot advocate for themself.

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Joyce Eastman

I made a friend who is a resident there when my church went to sing Christmas carols a couple of weeks ago. The staff were so sincerely pleasant and welcoming when I came back today for a visit. It’s truly a caring, clean, comfortable environment. I complimented it to my new resident friend and she agreed.

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Joe Griffenberg

My mom was just checked into Odelia Healthcare. Everything has been amazing thus far. The men who picked her up from the hospital were super friendly and knowledgeable. The facility is very clean, professionally staffed and everyone we came in contact with was helpful and friendly. The check in was quick and easy. This was our first pick for a rehabilitation facility for her and we are happy she is being treated there.

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Michelle

I was visiting my MIL while she was there for rehab. Place was very clean. Staff was friendly. There was a minor urine smell in some areas. It was decorated for the holiday. My MIL feels like the staff is nice and genuine compared to a previous facility she stayed. The room was a little cramped with two beds. They seem to have a variety of activities for residents including packets with fun facts, crosswords, etc.