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Diane Rivera

My mother has been at Spanish trails since September 2025 after suffering a stroke. My sister and I always visited our mother 4 to 5 times out of the week.Every time My sister and I needed to get a hold of billing, nurses, dietary, physical therapy, so on and so forth. The people at the front desk, always say they are in a meeting. Why we kept on calling was beyond me, because we could never get a hold of anybody. We always left our name and phone number. And guess what? We never got a call back. A couple of the nurses there at Spanish Trails were very caring and always took good care of our mom. After new management stepped in. One day for dinner my mom was served two pieces of white bread with one thin slice of turkey and cheese no mayo no mustard. Her side was two very small pieces of cucumber and one slice of tomato. one time for breakfast she was served just two slices of sausage. This past week, my mom was rushed to the emergency room. My mom was very outgoing. She would get up get herself ready and start her day. Never stayed in bed past 7:30 8:00 We would ask my mother questions about her day and she would tell us. Last Saturday Sunday, Monday my mom laid in bed For three whole days and never got up. When we would call her on the phone, we could not even understand her and what she had to say. We received a call from Spanish Trails indicating that someone there had Covid and they were Quarantined. My sister and I were with the understanding that my mom maybe had Covid. She told us she was not feeling good. She kept on complaining to us that her stomach was hurting and she thought maybe she had food poisoning, or the flu. She told me the nurse gave her Tylenol because of her stomach ache. On Monday morning I talked to a nurse Denise. She told me that she would go in and check on my mother. She told me she didn’t think my mom needed a Covid test. I called Serenity I think she was the head of nursing. she told me she would have my mom tested for Covid and would have a doctor come and take a look at her. My mom never got any of that taken care of. later that Monday night my sister went by and my mom was very lethargic was very weak. Could not even get out of bed. My sister dressed her up called 911 and was rushed to the emergency room. How in the world could The nurses there at Spanish Trails not notice that my mom was not eating and sleeping all day long not even getting out of bed. When my mom arrived at the emergency room. She Was very weak, has a UTI, has sepsis, and Now has a tube from her stomach to her gallbladder. and somewhere along the way Suffered another stroke. My mom was in pretty good health, only taking high blood pressure medication. I understand that sometimes there’s a short staff of nurses. But when you see a lady laying in bed for three days, not even getting up and not even eating, there is definitely something wrong. It is now Thursday and we still have not got a call from Spanish Trails to see how my mom is doing. That is pretty sad. So you may want to think again about taking your loved one to Spanish Trails

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Jennifer P

If you have an elderly loved one with fractures that require a lot of attention due to the Advanced Stages of Dementia, I would highly recommend looking for another Skilled Facility. My grandmother fell out of her bed, day two, and was found trying to get up/crawl. They have no idea how long she was on the floor. Then we asked about her night meds via phone, but no one could locate her nurse. After an hour and 3 calls later, they said they couldnt open the med drawer because that nurse had the keys and still hadnt returned. We found her sitting in her chair with the food tray to her side and she had no ability to move to it or to pull the tray to eat. The tray didnt even have silverware. We fed my grandmother with a straw, her pudding. Her medications were unavailable and had to be *borrowed* night 2/3 and this did not include the most important medications she needed. She wasnt bathed, they told us we had to buy Depends so we hauled across to Sams Club because she was still in her pamper from Presbyterian. Then we got word of Discharge because she was unable to *participate* and understand instructions, well that is because she has Dementia and had a right shoulder & collarbone full fracture. She needed help!! I had to do a total of 3 appeals of Discharge and the day we finally decided enough was enough, the transport van showed up to find my grandmother in the restroom with blood all over her and the bathroom. They waited over 30 minutes to contact me and when they did I said Call an Ambulance!!! Lastly, not to mention, I have received detailed Billing for another patient with the Cover Letter addressed to my grandmother. I have contacted their Billing Dept and left several voicemails with no return. I received even a Bill for the time period that the Appeals was Approved and even called about that, no call back! Just some things to think about if you do make a decision to select this Skilled Facility. Maybe it was just our bad luck.

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Ma Alejandra Carcamo Andino

Today I had the worst experience in these two buildings. I traveled from Santa Fe to take my CNA test and they were so rude. They didn't even open the door for me. They didn't tell me the name of the woman who was talking to me through a camera. I traveled with my children in the morning to run into such rude, impolite people and such bad treatment. One of my worst experiences.

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Leandra Mora

The staff at Spanish Trails is truly exceptional! I was initially hesitant about placing a loved one in a care facility, especially given the level of care my dad needed. But after just a week and a half, we’ve seen a remarkable improvement in his condition. This progress is all thanks to Jarius and his incredible physical therapy team. They’ve been working with my dad daily and are always attentive—even when he’s simply wheeling through the halls, they’re quick to offer help and encouragement. If you’re looking for a reputable and compassionate nursing facility for your loved one, I highly recommend Spanish Trails.

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Alan Savera

What an amazing facility! The therapy department is great. The director of rehab was very easy to communicate with and understood what we needed my family member to work on to go home by himself. The gym is very open and they have a patio where he could workout outside! The nurses were very friendly and were attentive. They got my dad up when we came to visit so we could take him around. Thank you to the entire staff!