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Richie and Christina Tafoya

All the staff at this facility were very kind and helpful. My mother and I enjoyed our time there very clean well kept and again the staff were just amazing. We got to stay and have dinner with our loved one.

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Cherub

I was impressed at first with the nice facility but that soon faded when I could not find my mother who had been transported. I asked a nurse there for help because I did not know my way around. She did nothing to help me so I went back to the front desk. The lady there was really nice and helped me locate her. When my mom needed to use the bathroom, she pressed the nurse button and no one came so I finally went to the nurses station. The nurse was very rude and asked me if she should send her back her back to the hospital. Another time when my mom needed assistance, she pressed the nurse button and no one came again. When my daughter went to check, the nurses were in the break room with no one watching the nurses station. They were laughing and nobody bothered to get up until my daughter asked if they were going to attend her. This has been my experience for her stay. Family members are going through enough without having to deal with this. There does not seem to be any good communication between shifts either. I have asked about medication given to my mom and nobody seems to know anything. I was also told that I had to pay for laundry services when I was never told anything before until the nurse approached me in the dining area & embarrassed me in front of others. There are a few very compassionate nurses who care about the patients one of them being Tandora & another very young nurse who helped me so my mother would not fall. The others have left my mom sitting in the wheelchair alone and when she tried to get up she fell. She has fallen 2x already. I hope other facilities are not this bad and look forward to my mom getting out of there. I do have to acknowledge that she was always bathed when I went in. I would suggest u visit your loved one on a consistent basis to really make sure they are being taken care of properly. I have already spoken to administration but just an UPDATE on my mom’s stay. Went in today to check on my mom and she had fallen again. She had a cut on her leg and a large scratch across her back. She was left in the wheelchair again and had to go to restroom. Since no one came, she tried to go by herself. I have talked to several other residents and they were having trouble getting help after calling the nurse and were ignored or told they would come back and no one came. I understand that elderly people fall but at least take some better measures to avoid this. Also don’t lose medications when u ask for patient to bring them in. Have better communication between shifts because no one seems to know what’s happening. I was told that they didn’t know what happened and offered to look into it but never received a response back even after asking several times. Anyway my mom will be getting out tomorrow. So relieved.

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Melodye Moneypenny

This is my husband's second admission to this facility and we cannot say enough of how wonderful the staff has been to him. Compassion, caring, friendly are just some of the adjectives to describe the entire staff. The many extra activities and recognitions that they do for the patients are amazing and you can tell some truly enjoy there jobs. Kindness comes in many forms and it can be the smallest act of kindness that can mean so much.

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Nora Mendoza

The nursing staff was amazing. They made good judgment calls when my father needed the ER, even calling the ambulance twice to make sure he was safe. They answered our questions at all hours and gave us peace of mind. The staff is bilingual, which was very helpful, and CNA Lisa was especially wonderful she treated my dad like family and made him feel at home. The food was great, and overall the attentiveness and care were outstanding. Highly recommend!

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Mary Witmer

They are excellent, quick to respond to a request. The staff are friendly and helpful. The receptionist showed me how to check-in to the facility and she explained how checking in worked. I feel the staff will be there for my loved one when I have to leave.