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alex e.

🚨ELDER NEGLECT WARNING🚨 Do not send your loved one here. My mom was there for less than 24 hours. She experienced neglect. I called 911 and got her out. Conditions are terrible. It’s not a real medical facility. Mom arrived from hospital transport with a broken sacrum and fractured bones. She was not given pain medications. No one checked on her. 💔 She was placed in an unsupported, sunken bed. She lay there paralyzed for hours! She managed to call me with her cell phone. 911 was excellent! We saved her life tonight by getting her out of there. Without taking that step, she probably would not have survived the night. I will need therapy after this. My heart is broken. I feel for the other residents. If you’re thinking of this facility, don’t rely solely on the reviews. Visit in person and see for yourself. We were rushed and had to make a quick decision, mainly based on reviews and insurance approval. Huge mistake. The non-medical building next door is visually appealing. I think they use it for promo, along with stock pictures on the site. This might contribute to the illusion of LA Wellness. The nursing/complex medical building Sombrillo is worse than subpar. I'm sure falls and infections run wild. The owner should be ashamed. How do they sleep at night? This place is dirty. Wires were sticking out of the wall, and the heating and cooling units are outdated and dangerous. The entire facility reeked of urine. I hope everyone sees this review. Please don't send your loved one here. Yes, you can bet your life I have reported this facility. *LA Wellness and Sombrillo are the same facility. You will see my review on both sites. They have a front building as their decoy building (the nicer pics. etc). They use it for marketing. If your loved one needs medical care, they send them to the death home (Sombrillo) in back. 10/28/25 edited-I’m on a mission to spread awareness. I’ve added a photo-if you go on the medicare.gov site (see icon of the red hand), this place has been flagged for elder abuse. Since our incident, I’ve talked with healthcare providers in Los Alamos and Santa Fe, apparently this place has a long-standing reputation for neglect and abuse.

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Don Lepsch

Los Alamos wellness and rehabilitation deserves a five star rating. From the moment we entered meeting Monica, who was very knowledgeable and answered almost all the questions before we asked them. There were so many nice people. It’s just unbelievable that all the people there can be so caring. They were always asking us if they could help us or how they could help us. The OT and PTA were very knowledgeable in their profession. They provided us with valuable information and instructions for exercising to improve our health. We have 24 names of people who were there to help us through our rehabilitation. They all were very kind. They have a very nice garden with a rail all the way around the garden which made it perfect for exercising and enjoying the outdoors while recuperating. The food was very good and the portions were more than adequate. They publish a daily paper about daily events, about exercise activities and puzzles that you will soon be addicted to. When we left, we had to take the last edition in order to continue with the puzzles. When leaving the facility, it was almost like leaving family, and our roommate was very nice. Oxygen was arranged by the social worker for our house in one day. Departing Information was thorough containing our medical history and medications. The staff at times is very busy, but they never got flustered and always completed what was necessary with a very nice attitude and a smile. You do have to make your preferences for meals known they are not mind readers, but they are very accommodating. The facilities are kept extremely clean, and the maintenance man will fix anything. When you go there have a good attitude about rehabilitation and participate in all the activities. Don Lepsch for my beautiful wife Priscilla.

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Sara Hoshizaki

I am gladly writing a review about Los Alamos Wellness & Rehabilitation Center (LAWRC) after a traumatic accident took me there for a day short of a 2 week stay. I want to substantiate my review (5 stars) in a way that might be helpful to future clients so have written extensively of my mindset & circumstances at the time of my admission. If it's TMI, skip to the last paragraph! Being of sound mind & generally good physical shape even at the ripe old age of 72, I have never been in need of immersive physical rehabilitation that a debilitating hip fracture would require until this year. It felt like an assault on my very private & independent life. The surgery for installing 3 screws in the femur neck went well but due to the osteoporosis present in my bones, I would be unable to put any weight on my right foot for 2 to 3 months. I was absolutely terrified of the experience - living in a rehabilitation center, enduring ceaseless pain, under constant evaluation in a regimented setting, living with a roommate for the 1st time in 50 years, sharing a bathroom, maneuvering a wheelchair in the tiny bathroom, being bathed by strangers, eating institutionalized food, & sharing a table with everyone locked in a similar and unhappy circumstance. The loss of autonomy as well as the loss of my personal routine was so frightening & terrifying in addition to navigating this new life from wheelchair height. Armed with paper & pen, I haunted everybody and anybody for some modicum of normalcy - when and where would I receive my medications, bath schedule, physical therapy routines, activities, mealtimes, etc. Hallelujah, mealtimes in the dining room had a scheduled time - 8, 12, & 5 - I absolutely clung to the security of that certainty and that was it! As to the other schedules (there was none), the response was, oh, they'll come get you & if they miss you, they'll find you! My reaction was "what kind of loosy goosy way was this, to run rehab center!?!" So I panicked! Many of my fears were unfounded & based on preconceptions of such places glimpsed when the elders of my family & friends were placed in care or portrayals in movies, and whispered horror stories of neglect. Unrealistic, but frightening at best because I had no real experience with the giant ball of variables every process required. My own experience at LAWRC dispelled my fears. It took a better part of 3 days to realize that the staff were on my side & rooting for me to truly rehabilitate & help me adjust all along and were not trying to keep me in the dark about operations. Starting with energetic Monica Stark, Admissions Director and general all around swamper, who helped me settle into my room,  helped me get to know & appreciate my roommate. The entire staff, doctor, directors all the way to the aides, were adaptable, accommodating, kind, & patient. I have to name as many as I can in appreciation as they all were absolutely vital to my well-being & success at being able to face my new norm & move on (please forgive misspelling of names & errors in titles & omissions): Aides: Jaylynn, Rose, Gabino, Reuben, Anthony, Glory, Isaiah, Karina, Vanessa, Junior, Denise, Desmond Nutritionist: Louise Medical Services: Anna Transportation: Willie Med Techs: Shar, Jenny, Jarod Nurses: Polly, BJ, Julia Therapists: Elena, Shannon, Becky Directors: Kanisha, Ashley, Helen, Shanai, Holly, Josh (Camilla) Doctor: Dr. Greenburg I owe everyone a debt of gratitude & proud to admit that I will gladly return If another stay is warranted. I wish I could give a more concrete reward to each one of you for what you do, day in & day out. Thank you.

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S Steinberg

While the facility is not new, the food heavy on starches, and communication between staff could be improved, this facility gets 5 stars for thing that really count. Los Alamos Wellness and Rehab was able to find a place for my elderly parent on very short notice. The staff was competent at filing and getting approval for skilled nursing rehab from her health insurance. Rehab (PT and OT) went well and my parent was able to return to assisted living in a little over two weeks. The staff was very helpful with discharge and ensuring my parent had the necessary medical equipment. The rose garden was a standout safe space for patients wanting to enjoy some nature and outdoor time.

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Jaynee_Me

We would like to Thank Monica for helping us with my Dad. She helped us with the process and made the transition smooth and worry free. We would also like to thank Jenny for the excellent care she has given my father during the hard transition he has had and also Nurse Pauline for being so informative and responsive. We would also like to Thank Elana and Holly in Physical Therapy for there continued work with him and staying so friendly and upbeat while working with him.