The Suites Rio Vista is a Medicare-certified nursing home located in Rio Rancho, NM. CMS overall rating: 2 out of 5 stars. Google rating: 3.6 out of 5 from 138 reviews. Accepts both Medicare and Medicaid.

The Suites Rio Vista

rio rancho, NMMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Limited Liability company

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2410 19th Street SE

Rio Rancho, NM

Sandoval County

Service Area

This nursing home is located in Sandoval County and serves residents in the NM area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

EDURO HEALTHCARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.50 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.32 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 90.5% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 70.1% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.6
138 reviews
candace king

candace king

My 88-year old dad has been staying at the suites for two weeks. Everyone has been very kind and caring across-the-board. Daniel, his PT has gone above and beyond to build my dad’s confidence, endurance, and strength. Every single employee (nurses, techs, front office, kitchen…all of them!) have been supportive and professional since day #1.

Verified Google review
Gina

Gina

This facility is clean and beautiful. The staff work hard and try their very best. Are they perfect, no! But do they do all they can, yes! Every person I encountered was amazing and helpful. The food was great, the building is clean and the staff seemed happy! Highly reccomend

Verified Google review
Linda

Linda

This place has to be the most disturbing group home I have ever seen they have cockroaches in there food and rooms and rats running around and the “caregivers” they are the biggest slackers I have ever seen they will go into a room and just turn off the call light with out helping the people and good luck trying to go to hr about anything only thing she will care about is if you a man or not and the place definitely has favoritism if hr lady don’t like you or her bestie good like trying to level up in your career at that job and for the housekeeping department is the biggest problem of them all they will miss place your things have stains from other people on your bed and not only is Manager of housekeeping related to a higher up in that facility she has no experience in what she’s doing only got the job because of her family member The staff are so rude. I’ve had the worst experience here. I do not recommend to anyone to come to this facility.

Verified Google review
Rick Castellini

Rick Castellini

My father has been a resident for 6 weeks now, and from the top of the building (administrator) all the way down, everyone has been helpful, cheerful and always open for a conversation. As a retired physical therapist who has worked in many nursing homes, this one stands way above any other I have worked in or visited in the last 40 years. My dad has been happy with his care, the food, and the respect shown him on a daily basis. And we are thrilled with the staff’s care and their ability to answer any questions quickly and professionally.

Verified Google review
Lee Padilla

Lee Padilla

When my dad fell and broke his hip, our family was anxious about finding the right place for his recovery. We are so grateful we chose The Suites at Rio Vista skilled rehab facility—it exceeded our expectations in nearly every way. From the moment we arrived, the staff made both my dad and our family feel cared for and supported. The physical therapy department and therapist Robert Sullivan deserves special recognition. They were not only highly skilled, but also compassionate and encouraging, pushing my dad just enough to keep him progressing without overwhelming him. Thanks to their expertise, he regained his mobility far more quickly than we anticipated. The CNA staff was another highlight of our experience. Daye, Barbie and the other CNA’s were attentive, kind, and consistently went the extra mile to make sure my dad was comfortable, safe, and treated with dignity. What impressed us just as much was how the staff interacted with other patients and families, even those not under their direct care. Every department, from Wound Care, James, to the Nursing Staff, their gentleness, patience, and kindness with everyone created an atmosphere of respect and compassion throughout the facility. If there was one area that could be improved, it would be the dietary department. Communication was lacking and the meals were on the bland side. While nutrition is important, a bit more variety and seasoning would certainly enhance the overall experience. That said, the exceptional care and dedication of the therapy team, the CNAs, and the staff as a whole far outweighed this minor drawback. We will always be grateful for the role this facility played in helping my dad heal and return home stronger. I would wholeheartedly recommend it to any family facing the challenge of rehab after a major injury.

Verified Google review

Reviews from Google Places for The Suites Rio Vista. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.