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Jenny Ramirez

First let me start off by saying that I don’t know how this facility has good reviews!! This place is not only old and outdated but filthy. My mother was there for 5 weeks to receive rehabilitation services and left there in worse conditions. Prior to rehab she was walking with the assistance of a walker and was self independent when using the bathroom. Now, not only is she not walking but she’s in diapers because that’s what she was wearing while she was there. She used to feed herself but not anymore because she’s totally week from sitting in a chair for 5 weeks. The only activity my mother received was the 45 min a day of PT and all the other times she sat in a lounge chair/wheelchair all day. She fell off the bed within the first week of being there because she also has dementia and tends to want to walk at night. They have no beds with rails only mats placed around the bed in case she falls she is less likely to get hurt. The rooms are dirty and not to mention the bathrooms. The showers are filled with mold and mildew and not equipped properly. They stole 2 pairs of sneakers that i left for her to use while there which by the way were never put on her. I reported this to the office and as of yet no one has even given me a courtesy call to tell me if they found them and if not at least reimburse me since they were expensive shoes! This place needs to be demolished and re-constructed from the floor up!

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Donato Johnson

Taking excellent care of my brother. EMPATHY showed at EVERY LEVEL. Nursing staff, therapy staff are OUTSTANDING. I thank everyone for keeping my brother MARIO comfortable!❤️

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Ace Cat

My father had the flu and was missed diagnosed the first time. Hospital let him go to East Neck rehabilitation center. Let me first off say that bringing your family member to this facility is a big NO. I HIGHLY SUGGEST THAT YOU DON'T BRINGING THEM THERE. THIS WAS A BAD BAD FACILITY. Now nice my father relapsed with the flu. I got him the proper treatment this time. I did my research this time. I found out and called around and found Ross Center for Nursing and Rehabilitation. Had wonderful reviews and results. So far I'm very very grateful for them here. My father is a bit of a pain to deal with. But they have been so good to him and me as the only son who has to burden all this. They take care of their patients. Michale is the Director and he is so good. He listened to my needs and concerns about my father. The Nursing staffing is very good. I'm so happy to see my father doing extremely well here. So in all I have to give this place a 5 star rating. Your family member will be treated with utmost respect and kindness. As someone who had to go through this. I please ask one thing. Please vist your family member as much as you can. They need you more then you think. Just leaving them a lone is not good for their well being.

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Rita A

My dad has been admitted to this rehab center on two different occasions. Right from the beginning, the staff was able to use their expertise and knowledge to look at my dad and send him back to the hospital for care as he was in distress! Unfortunately, he suffered a massive heart attack but he lived to talk about it because of this facility. I'm forever grateful for them and I'm so glad I sent him there. Also, they have listened to all of my concerns and have acted accordingly. Ross center may not be the most modern nursing home but the staff cares and is knowledgeable.

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Yosef

I want to express my heartfelt gratitude and highest praise for the exceptional care and compassion shown to my family member at [Nursing Home and Rehab Center]. The entire staff, from nurses to therapists to support staff, treated my loved one with dignity, kindness, and dedication. The rehab team worked tirelessly to help them regain strength and independence, and the nursing staff provided top-notch care and support. The facility is clean, welcoming, and feels like a true community. I was kept informed every step of the way and appreciated the open communication. My family member's progress and well-being were always the top priority. I highly recommend [Nursing Home and Rehab Center] to anyone seeking superior care and support for their loved ones. Thank you again for your outstanding care!! 5 Stars ⭐️⭐️⭐️⭐️⭐️