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Victor Sanchez

My mother has been a resident at Pinnacle Nursing Home since September, and I wanted to allow some time for adjustment before sharing my thoughts. As with any transition, there have been challenges, but overall I am grateful for the care and support she has received. The staff has been great with my mom. While the situation has not been perfect—and I don’t expect it to be—the team has shown patience, understanding, and dedication. My mother has dementia, which can make her interactions difficult at times, but the staff never gives up on her. They respect her need for space when necessary, yet consistently return to engage with her in a compassionate way. I’ve noticed that my mom has become familiar with both the staff and fellow residents, which has eased her adjustment and, in turn, made things easier for me as her caregiver and son. Knowing she is surrounded by a supportive team has given me some peace of mind. I plan to revisit and update this review every three months to share ongoing experiences. For now, I am thankful that Pinnacle Nursing Home has provided my mother with a caring environment and a team that truly strives to meet her needs. Staff that has stood out: - Diane, Nurse Manager - Margaret, Nurse - Carey, Nurse - Shonae, CNA - Shrren, CNA - Sanya, CMA

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tracey cash

My grandmother was a resident at this facility for 3 years. She recently passed away. She was 103 years old with intact cognition. It was a very difficult decision our family had to make when placing her in a long term facility after she wasn't able to walk anymore. This facility took care of my grandmother very well. She was affectionally called "grandma' on the unit. The CNAs loved on her and cared for her in a way that warmed my heart. She was placed on hospice her last days. On Dec. 1st, she transitioned. The support the family received on this day from the staff was priceless. They were there at the bedside, making sure my grandmother was comfortable as they comforted us. I will never forget the 15th floor staff. They provided excellent care. They kept her skin intact. She was glowing her last days. I recommend this facility to anyone making that difficult decision to place your loved in a long term facility. They address any concerns we, as a family had right away. Administration, Nursing, Dietary, Housekeeping, Social Service, Recreation; all levels of services She loved going to Rehab! The medical staff is also attentive and they make frequent, if not daily rounds on their residents. We as a family, have no regrets choosing this facility for our precious "Big Ma." We were very satisfied with her care.

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Harold Robles

The staff were very professional and friendly. We came to visit our dear friend. She was having a really bad day and the staff tried to help her to see the brighter side of our visit. Unfortunately our friend is at the point of not recognizing any of her friends and was very angry. The staff seemed to make a very bad situation much better.

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john rosado

this has been a very hard thing to do like putting our parents in a good place. Pinnacle's staff on the 3rd fl. made my choice easy even when I pop in on them there on point. thank you

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Sierra Bellamy

Today is my cousin/ clients’s 1st day at Pinnacle and so far so good! EXCELLENT EXCELLENT SERVICE! Such a Wonderful experience especially in comparison to the other local rehabilitation center we transferred from. The facility is updated, spacious, luxury looking rooms! Pinnacle is Such a beautiful place! The staff is very nice and comprehensively astute! There is even a shower or bathtub in each suite!!! We are looking forward to the rest of the stay here!!!