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Reclaimed Collector

my father passed away and I showed up spoke to the social worker supervisor and he told me that I have nothing to do yet I am still being charged for the past three months. I have not received no letter of any kind. I showed up spoke to Nancy took all my information I have yet to get any information back on getting my money back or a day to come and get his things it has been a week I don’t understand. Hope this gets resolved soon

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Debra Phillips

On behalf of myself and my dad, we are truly grateful and appreciative to the entire staff for the outstanding care and support my dad received. My father was in need of short term sub-acute rehabilitation after three surgeries within a year. We were nervous about choosing the right facility. However, the right facility chose us, we accepted, The Brooklyn Centers for Rehab and Nursing. And that was the excellent decision. I came in with a couple of concerns since my dad is a complicated ENT patient with a stoma in the neck and at times can become a difficult airway patient. The staff effectively conveyed the information and listened activity to my concerns. I would like to say this loudly, the care provided was exceptional. Upon arrival I was introduced to Ilan Scher, the Associate Administrator. What a blessing he is, compassionate and empathetic. Ilan showed genuine concern for my dad's well-being. He prioritizes the patient's needs, preferences and values in all aspects of care. His commitment to providing the highest possible quality of care from admission to discharge was unwaverin. He knows everyone by name, on my dad's first day he quickly assessed situations to accommodate his special needs. Nurse manager Darryl who demonstrated incredible professionalism and kindness and a profound understanding of my dad's needs. Managers Ms. Marie and Tatiana, nurse Roger, Nicky and the entire staff, I express sincere gratitude for all that you do. In conclusion, the facility is impressively clean which boasts rooms that are very spacious, painted with bright and vibrant colors that has an uplifting effect on your spirit. Thank you again . Debbie

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Rena Jasmine

Formal Complaint Regarding BROOKLYN REHAB My aunt has been admitted to this rehab facility since August 5th, and it has been nothing but a nightmare. The staff here are not sufficient to provide the level of care that patients need. My aunt underwent back surgery and is unable to walk. Despite this, it takes staff over an hour to respond to call bells, and on multiple occasions, staff have even entered her room only to shut the call bell off instead of helping her. She requires assistance with basic care, yet the staff have failed to change her diapers regularly. My cousin and I have had to step in to change her ourselves, and shockingly, staff even taught us how to do it so they wouldn’t have to. The most serious incident occurred on Labor Day night. While attempting to use the bathroom, the CNA who was supposed to be assisting her left her unattended. She tried to get up on her own and fell, breaking her ankle in two places. Despite her condition, the facility refused to provide immediate medical attention, telling her she would have to wait until Monday for a CT scan because the staff were short and “at the parade.” She was finally transferred to Mt. Sinai Brooklyn on Tuesday morning, where an X-ray confirmed her ankle was broken. She returned to the rehab on September 5, 2025, and the very next day (9/6/25), she reported to me that they had taken away her pain medication and failed to provide her with meals — she was not given breakfast or lunch. This level of negligence and inhumane treatment is unacceptable. We are in the process of seeking immediate new placement for my aunt. I would strongly warn others not to send their loved ones here. This facility is unsafe, unprofessional, and unfit to care for vulnerable patients.

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Deidre Robinson

My mother was transfered to this facility on 7/18/25 with just IV line brusises on her arm . On 8/7/25 my sister noticed a new bed sore on her left which was always covered with high socks ! That lead us to contact the wound care department to examine it. As he was doing so I asked to look at my mother's back and in her pampers all to horribly find bed sores so wide and massive to the point I could see her inner layers ! This is all due to not turning her every 2 hours and leaving her in her solid diapers . 95 % of the staff is talking hanging around the nurse desk or just nowhere to be found and they look at you like your crazy and keeping it real their bias if your not from that country where their from you aren't cared for I even had one tell me that her lunch is now and she will miss her lunch if she stays to finish with my mother shes hungry and needs to eat she be back what kind of place is this !! My mom room remains very cold you cant a just the thermostat and the food is disgusting ...WARNING DONT BRING YOUR LOVED ONES HERE

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Sandra Brotherson

My experience here was amazing with a couple of nurses who were excellent to me in the night Ms Duncan, Michelle, Mary, Sue and Ms Louis. They were kind and courteous they treated me like family they encouraged me. They were efficient, I was truly lucky to be blessed with those staffs to help me while I stayed in Brooklyn center