G

Guess Who

If I could give a 0 I would! 😶‍🌫️🥶I was given THE OPPORTUNITY FROM THE EMAIL EXCHANGE (w/Tina Pappanastos Director of Admissions for the Norwegian Christian Home & Health Center) TO SET UP A TOUR ASAP (AS MY DAD WAS ADMITTED IN AN EMERGENCY W/ PNEUMONIA TO MSK) for my Mother Who was leaving Hamilton (also a nightmare) from a femur fracture still barely walking since Aug. Instead of working on a time that could work for BOTH PARTIES ON SUCH SHORT BUT IMPERATIVE SUDDEN CHANGE OF NOTICE. (I still had 10 days to transfer by insurance) DID NOT HAVE THE COMMON COURTESY TO EMAIL BACK ANY RESPONSE WHEN I PRESENTED ALTERNATIVES TO MAKING MYSELF AVAILABLE ON TINA’S SCHEDULE! If you can’t RETURN MY EMAIL OR CALL, YOU CERTAINLY CANNOT BE TAKING CARE OF THE ELDERLY CORRECTLY. As an RN in Healthcare for 20 years, YOU ARE THE HEAD OF THE PROBLEM IF NOT THE NECK! PROFESSIONALISM IS EXPECTED, COMPASSION& EMPATHY PROVIDED W/ACCOMMODATIONS & “MUSTS” BUT TRUST IS EARNED & U LOST MINE AS WELL AS ANY & EVERY-NURSE DOCTOR SOCIAL WORKER PATIENT AND FAMILY I COME ACROSS IN THE NEXT 20 yrs . May karma return sevenfold. - Tatiana Patitsas-

L

Luljeta Zguri

Ok behave of myself and my sister ( Liljana Vincani) we are truly grateful and appreciative to the entire staff . This was her first time visiting this location, she felt save and appreciated by the staff.I would like to say this loudly, the care provided was exceptional. Highly recommend this place for everyone for care and a welcoming environment.

J

Jacqueline Carlo

10/10 ! True review !!! ⬇️ They are a great rehab ! Doing right by my mom and seeing all her needs and taken care of her. I couldn’t ask for a better place for her. They showed compassion and when my mom wasn’t feeling well . Took blood work / EKG to check to make sure everything was okay . When I would call up, I immediately got responses . The director Karen is very nice to talk to ! . Very clean place !!

A

Angie

I would never recommend this rehab facility to anyone. My experience here was beyond disappointing—it was heartbreaking. The level of care is shockingly poor, and the staff seemed indifferent to the basic needs of the patients. My loved one was often left dirty, unbathed, and in the same clothes for days. It was clear that personal hygiene and dignity were not priorities here. Calls for assistance were either ignored or answered hours later. Medication schedules were inconsistent, and there was a noticeable lack of compassion from many staff members. Patients deserve to be treated with respect and humanity, but that is not what happens at this facility. It felt more like neglect than care.

M

Melissa M

On May 28, 2025, when we arrived at the facility, my father was lethargic, confused, and shaking profusely. We alerted the staff, but they were too busy to check on him. We requested that they call an ambulance. The director of nursing, Abraham, came to the room, observed my father’s condition, and stated that he didn’t believe my father needed to go to the hospital. He claimed my father was shaking because he was cold and that everything was fine since he had eaten 75% of his breakfast. We were told to wait a few hours, but we explained that we did not want to wait, and he rudely dismissed us, telling us to speak with Nurse Riley. At this point, we were scared because my father’s condition was worsening. Nurse Riley felt we were being rude and chose to ignore us, returning to her office. Frustrated and feeling unheard, we decided to call 911 ourselves. Not a single employee came in to check on my father during this entire ordeal. When the ambulance arrived, the paramedics assessed his condition and had to call for a different ambulance because they were not equipped with the necessary equipment to treat him. When the second ambulance arrived, they immediately checked his vitals and administered oxygen. He had a fever of 103°F. Upon arrival at the hospital, we were informed that his blood pressure was dangerously low, his heart rate dangerously high, he was septic, had a UTI was dehydrated, and his kidneys were not functioning properly. All this and not a single staff member at the nursing home believed that anything was amiss. Additionally, my father was still soiled when the ambulance arrived, even though we had asked for him to be cleaned up during this whole situation. No one should be treated this way, and Nurse Riley and Abraham should be held accountable for their treatment of family members and their negligence in dire circumstances. This is not the first incident at this facility. My father was also hospitalized in mid-March because they failed to administer his liver medication correctly, resulting in his ammonia level reaching dangerously high levels. This caused an altered mental status, and we found him unresponsive. Once again, no one called for an ambulance. The staff at this facility are not responsible healthcare professionals and should not be in this field if the well-being of patients is not their top priority. No human being should be treated the way they treated my father.