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Laurie Chambers

I want to share a positive experience with this facility, especially in light of some of the changes that have taken place. It’s clear that leadership has been actively working to improve both the environment and communication. The resident floors have been fully upgraded, including new beds, furniture, and window treatments, which makes the building feel brighter, cleaner, and much more comfortable. The therapy team is dedicated and focused on helping residents regain strength and independence, and the nursing leadership has been responsive when concerns are brought forward. Staff genuinely care about resident safety and well-being and take feedback seriously. What stood out most is the facility’s willingness to listen and make improvements. Families are encouraged to communicate directly with administration, and issues are addressed rather than ignored. Overall, this is a facility that is investing in its residents, its staff, and the quality of care it provides. I would feel comfortable recommending this facility to families looking for rehabilitation and long-term care in a setting that is actively improving and committed to doing better every day

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Karen Howard

My mother arrived on a Friday. The never did any initial assessment. Saturday morning she called me to come and clean her. She had called for someone to help her use the bathroom and they made her wait so long she soiled herself and they left her in it for hours. They took her clothes to label and never brought them back. She had diarrhea for 5 days and they never treated it. We were there daily and constantly asking the social worker and director of nursing to help her. On the 5th day she was so weak we had to have her taken by ambulance to the hospital. And I went back to collect the clothes they never returned to her. They found some labeled with the wrong name and in another patients room. They found a brand new shirt I have bought her in another patient''s dirty hamper. It all had to be thrown out. And they refused to reimburse me for any of it. They falsified documents to show they were checking her vitals and giving her meds when they weren't. And I am adding a picture of the door across the hall from her room. It was covered with blood the whole time we visited there. The whole place deals of feces and urine. We were afraid she would die there.

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Arsirina

Love the facility and how our Elders get cared for. Staff Are far beyond polite and make it a very safe and clean environment thank you to all manner for always making sure that our people are safe and cared for properly 🫶🏻

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Lori Cordi

I’m only leaving a star because it’s needed. I was at this filthy hell hole for three horrible weeks! During that time nursing staff was quitting after confiding in me that their supplies were expired. The place was dark and falling apart. They had bedbugs. I was screamed at by an aide that was finally let go the day before I left. That same aide unfortunately was there most of the time and left my roommate and I to fend for out. The food was disgusting and inedible! Thankfully my Daughter got me transferred out of there and over to Leroy Village Greens. Where they treated me immediately for a UTI .they have a 4.7 rating here. And I’m doing so well in there excellent Physical therapy program that I’ll be headed home soon!

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Jane

My grandmother has been going through a tough time since Christmas Day and thankfully is in better health to receive rehabilitation. Unfortunately she has been transferred here and when I stopped in with my mother I was APPALLED. Between the lighting, run down facility and clueless staff (a nurse didn’t know the facility even HAD a social worker.) I felt like we had walked into a horror movie. My mother had to drive there on Saturday to give my Grandmother a bath herself. Because no one had been in to wash her in days. We have since been working towards moving her to another facility which is impossible when the staff at Elm Manor aren’t available for a phone call. I have been on hold for 8 minutes as I type this up. I have asked to speak with the administrator Jeannette who is unavailable. I then asked to speak with the social worker, who ALSO was unavailable. I THEN asked if anyone was available for a complaint… Queue long hold. Has anyone’s loved one here been rehabilitated? Or just sent to pass? Because we would LOVE for our loved one to recover.