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Tammy Smith

I enjoyed time I got with my mom today. There were times that could’ve gone better such as I simply asked why my mom had a bandage on her arm from what looked like a recent blood draw and no one knew. A gentleman named “Mike” I think told he he would look and let me know whether it was routine or some other reason but never heard back from him. Also the new “check in” machine is nice however when there seems to be no one at the desk to either let you in (especially when it’s winter weather out) or to teach you how to use the machine, it puts a bad mark for your place.

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Stephanie Williams

I love the computer sign in. It remembers your previous visit so you really only type in the information once. Check out was fast too.

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sam tambe

PLEASE DON'T SEND YOUR FAMILY HERE! My husband was placed here, the staff for the wound nurse barely cleaned the surgical site near his personal area. Plus they didn't keep it dry to heal,he was in a diaper that covered said wond. Keeping it wet from the moisture from urine and poop! I went to the nurses aids desk, all were joking around and on there cell phones, I asked them to change my husband in about 20 minutes. He was pooping and the same poop was still in the morning. He had dialysis 3 days week. The nurses that did his dialysis called and would let me know to see if he had an infection, because the dialysis isn't doing a thing. When he saw his surgeon after 12 days they removed his diaper and they freaked out and called 911 for emergency transport to RH. For a total of 3 surgery's. They could not save him. So please save your family from being tortured here. I also have pictures of his wound it looks like infected raw meet!

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Kim Welch

My mother in law was placed here for rehab because no other beds were available. I could never fully describe to you the condition she went in and the condition she left in. It was a horrible mistake leaving her there. They were so rough with her, she left with bruises all over her arms. She has advanced Alzheimer’s. They took her to one doctors appointment in the winter in a tshirt. That’s elder abuse. They never changed her, she always smelled like urine. Her hair was always dirty. Food on the floor yet the staff would sit at their station and play their phones. Our biggest regret is letting her go to this place. I cannot believe the state hasn’t shut them down. I will never forget the smell of urine from that place. And the way the staff acts, that comes from the top. I feel horrible that anyone is left there.

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Kim Forcey

My dad was sent here after almost 2 months of being at RGH. It was either here or Buffalo. I jumped at it because no-one else was responding with availability and I didn't want to have to go to Buffalo. The 3.6 Review of this place is NOT TRUE. The only reason this facility is getting 1 star from me is because I can't go less. The only responsive person in the whole place was April in the business office. The building is old and dated which I could have gotten past but the care at this place was minimal at best. The smell of urine as soon as you got off the elevator on the 2nd floor would knock over a gorilla. I walked into my dads room on one occasion and a used depends was on the floor in the corner of the bathroom. They let him go commando every day and his clothes barely got changed, he smelled terrible all the time. The staff was limited at best and most of the time when I would walk to the nurses station they were sitting there on their phones, and asking them for anything was like you were an inconvenience. I received several calls about him falling and when I would question what happened they all CYA'd. I can't believe the State allows this place to remain open. I would not recommend this facility to anyone, ever.