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Kathy B

My Mom was admitted to The Grand on May 16th. She was brought to her room and immediately put in a diaper, when up to that point, she had been able to use the bathroom with help. It went downhill from there. We did not have an orientation and later a staff member told me it "fell through the cracks". There are some good staff; but they are the exception. Mom at times laid in urine-soaked sheets and pillows. A towel on the floor contained poop. Urine-soaked clothes were thrown in her closet on top of her shoes. Incorrect medical records were kept. As shown in the attached picture, she has an injury on her right leg; the report said left leg. And oh, according to The Grand there was no injury; it just "happened". A review by an external health care provider determined it was caused by putting her in/out of a wheelchair; most likely occurred during her shower. She was supposed to be on thickened liquids with no straws. Look at the attached picture; it shows cups with straws. The pink sign on the wall states no straws. She was served cold food, and I get that. It can't all be kept warm, but I was not allowed to use the microwave oven in the kitchenette to heat it. I was not allowed to get her a cold drink from the rust covered refrigerator. I was told staff had to do it, even though I said I was trying to save them time. I had to wait sometimes more than 30 minutes for a staff member to free up to do it. Speaking of time, when the nurses bell was pressed, it took up to 45 minutes to get somebody in the room. I had been told previously that a staff member would respond within 5 minutes and if it was a non-critical call, such as wanting a cold drink, it could wait. I agree. My Mom has previously aspirated. If I hadn't been there to physically go get a nurse and if she had to wait 45 minutes, she could have died. I told that to a manager. Her response was to let her manage her staff and not time things and just to tend to my mother. Food was mostly served with plastic utensils. They advertised luxury linens, when indeed there were rips and tears in bed linens and hospital gowns. You can see I posted pictures. I have pictures of my Mom and some other awful situations, but don't want to post her face. Yes, I complained to the administrator and management. The picture of the wall with gouges in it was on the side of her bed facing the wall, so could have been repaired and not marked up with a wheelchair or walker. On September 17th I pulled Mom out of The Grand and brought her home under hospice. On October 8th I received an invoice from The Grand billing us for services performed/room and board through October 31st. Medicaid fraud at its finest? Or a mistake? I have so much more I could tell you, with pictures and other documentation to support my rating. But you get the picture with what I have already posted. Mom passed away on October 31st. I was proud to be her advocate at The Grand but disappointed I couldn't affect a change for her or others there. I say others, because I tried that too. For example, one of Mom's roommates complained because she couldn't see much out the window. There was a big truck parked in front of it every day. I found out who the truck belonged to and asked them to please park it elsewhere. It was the social worker's truck, and she kept parking there even after the request. If you have read this far, thank you. Please think twice before putting anyone in The Grand or be prepared to be there every day advocating for your person.

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kim scofield

Do not put your loved on at The Grand. It's dirty and most of the nurses and aides are lazy. It's dirty. If you go for rehab be aware they cant accommodate your needs. Some will admit they are there for a pay check. They dont respond to their bells when lite up. They are under staffed with sub par workers. They dont care about any of those beautiful people who reside there. It is not like a vacation spot. It's a hell hole.

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Melissa Endres

My dad has been declining in the past year and we needed help and found The Grand. It is in our quaint hometown where we feel he is at home. We visit quite often and see a lot. We see all the staff taking great care of all the patients. We have never witness any wrong doing from anyone. Their staff is a blessing to my family and they will be a blessing to you too. This is a very hard transition for all people involved and they have made it Comfortable for all. They are making changes everyday and updating the property. It is very clean and things are well taken care of.

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Deborah Klahs

I went to the Grand june 22nd after having knee replacement. The staff there is very friendly. Stacy was very helpful getting me signed in and the CNA’s are very friendly and comforting. Their physical therapy crew is both encouraging and positive. The had me up and walking pretty good either a few days of my first week there. Their daily activities are fun And keep you busy while staying safe. I found their facility to be patient friendly and warm.

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Mark

I came to the Grand after aggravating my left hip after hip replacement surgery In February. From the moment I got here I have been treated with kindness and respect. Anything I’ve needed has been provided and more. The staff has been caring and competent when I needed them and have even gone above and beyond in a many instances. The Rehab staff is knowledgeable and has great personality. They challenged me and made me laugh. I really felt like I was around family everyday. During such a trying and uncertain time it was nice to feel like I was taken care of. I would recommend the Grand to anyone seeking care or rehabilitation.