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Stacey Swim

If I could give this facility zero stars, I would! Disgusting, unclean, understaffed facility. Meals were absolutely disgusting, my father's tuna sandwich was dry and brown, it seriously looked like catfood. The uncleanliness of the rooms after an unfortunate patient mess went untreated for hours. We pulled my dad out of there after 3 1/2 days due to the neglect he received. A formal report was made to all applicable NYS departments and federal levels as well. I feel so bad for the patients that have to be there long term.

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Exquisite Mobile Services

I'm extremely pleased with the administrative staff there. It can be very difficult to handle matters for your loved one while you are out of town and Tracy as well as Christina ALWAYS communicate with me and keep me informed. I am hoping they can get more staff there to care for the residents on the weekends. I appreciate the way I can voice my concerns, and they will address them.

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Matt Hawley

Physical therapists are amazing . That is were the good stuff ends . Meds not given on time , my father's health declined significantly in 3 days. His roommate messed his bed and was left for over an hour with the smell filled the whole room.. this place is understaffed and only pretends to care when a family member is there.

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Geraldo

Danger Danger. I could write about how hot it is, or how every time in rains the ceilings cave in on the patients. Or the fact you can wait hours for staff to assist you to the bathroom. This is humiliating for alert people who are made to pee and poop in a diaper, which they have never worn in their lives. Weekends are especially bad when there might be one aide for 40 people and that aide disappears for hours. We tried to get our loved one out ASAP and were threatened by the social worker that we would be reported to adult protection and would never get services again if we left on anything but their timetable. Thats all about money!. But if you have any doubts, just go to the Medicare website... Nursing Home compare. Read about their one star rating. Not the four star they have posted outside. Read their health inspection report. All 49 pages. Read especially pages 11 and 22 about the HARM they were cited for. You can also see the huge fines they had to pay for harming patients. I heard that they had to pay even more in State fines. Really.. run for your life, or more precisely the life of your loved one. Do not expose someone you love to this horrible situation.

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nancy moore

They are severely short of staff. Almost unsafe at times with the amount of help they had . Mostly evenings and nights and weekends. After hours, call bells could be on for an hour. I do have to say that after we said we would take my mom home AMA, they did attempt to straighten things out. Though they had also had other complaints as well. The charge nurse was staying late and came in on the weekends to help. They were going to randomly check on things on the night shift. They gave us the supervisors phone number if the call bell stayed on too long. My mom was in rehab, she could not get to the bathroom by herself. I do have to say that the nurses I met were very nice. The PT, OT, speech therapy, social worker were all great. I did meet some very helpful aides. I felt bad for them. They were stretched way too thin. They did have a new batch of workers getting ready to start.