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Musashi

Do not send your loved ones here! The nurses don't know what they're doing. My dad was sent here after leaving the hospital because he had a PEG tube. He is now healthy other than having the PEG tube and needing to be cleared by the speech therapist to consume food. He was at this place for less than 24 hours and they messed up everything! The beds were uncomfortable, it was so indented that he couldn't even roll himself around. They had to inflate the bed during the day so they had him sitting for 2-3hrs on a chair which he didn't have the strength to do. They ended up putting him in a chair/bed for the 2-3hrs so he was more comfortable. When they needed to start the PEG feeding, his nurse was uneducated. The PEG has 3 ports and the nurse could not fit the syringe into the middle port so they forced it, which caused the PEG tube to slip out of place. Originally the outer portion was touching his stomach, but they ended up pulling the tube out by an inch which is a lot! Another nurse who stated they had 17 years of experience came to help and whipped out a SCOSSIOR attempting to cut the line! In which we refused and requested for him to be sent to the hospital. Somewhere among the chaos, the nurse attempted to flush the PEG tube to make sure it was ok, but we heard an audible "pop". After arriving at the hospital, it was determined that the PEG tube was misplaced and the nurse popped the balloon that was holding the tube in place. My dad was in so much pain after even with the smallest touch and they still attempted to "fix" the situation by cutting it or whatever. I KNOW that we learn at least the bare minimum about PEG tubes in nursing school. Or at least the nursing home should teach their nurses the proper way on how to care for patients with these medical equipment. I would not trust any of my loved ones in this nursing home.

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Berthe Rene-Luke

My visits at the New Franklin Center for Rehabilitation are always pleasant. The staff is nice and helpful and what makes me happiest is that my sister is well cared for. I leave the place with a smile. I am grateful for the support that my sister receives here. Shout out to her aide for providing warm care!

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chen johnny

At first my mother was very good here, and the service was good, but recently it was very bad, it was terrible, four people lived in one room, and my mother lived in front of the toilet. I came over several times to ask the nurses and nurses to change my mother's diapers , I'm ignoring me or saying I'm going to get off work. I'll wait here for 2 hours and no one will come. I'll report on such a thing, how do you know?

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Bessie Seiler

My mother recently passed, but spent the last 5 weeks of her life in palliative care at New Franklin. From day one, we were given all the info needed to make sure the rules and expectations of her stay were clearly communicated to us. We found the staff to be warm and courteous. Any questions we had regarding my mother was met with staff (from the Admin, nurses, personnel that keeps my mom clean), that are both knowledgeable and caring. This means so much to us who are worried about wanting my mom to have the best of care especially when she is unable to communicate herself. We have nothing but positive experiences at New Franklin. The staff are so warm and efficient in helping my mom and us. We are so grateful to New Franklin. By the way, the facility is kept very clean!

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Michael Karash

Staff is very caring. They are always helpful & they go out of their way to make the patients happy. This is a really great facility! If there is ever an issue, the staff is always able to handle it. The administrator is also very attentive & makes sure that the building is running smoothly. I highly recommend this facility!!!