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J Ravix

My family’s experience at this rehab facility was mixed. Read on though to understand what you might deal with. On the positive side, the rehabilitation and daily meal regimen were effective. My mother did improve physically during her stay, and the structure of therapy and nutrition clearly helped her regain strength. For that part of her care, credit is due. Unfortunately, several systemic issues significantly overshadowed the positives. Early in her stay, my mother reported that a care interaction felt physically aggressive. Given her condition — recent fall, significant weight loss, and overall frailty — this was alarming. We reported the concern immediately and professionally. While leadership acknowledged it, the experience raised concerns about how vulnerable patients are handled and monitored. Not long after that, my mother was moved from a more private room to a shared room with three other patients. We were told this was because another patient required isolation, which may be legitimate. However, the timing and lack of transparency made the move feel abrupt and poorly explained, especially since many rooms in the facility are two-person suites. It felt like a clear downgrade in comfort and dignity at a sensitive time. Almost like we were being punish for saying something. Whether true or not, it still leaves a bitter taste in the mouth. The most frustrating issue, however, was poor communication and accountability. Here is an example of what we went through around her personal belongings. We discovered — not because the facility informed us, but because we visited — that my mother was wearing a hospital gown instead of her own clothes. We had provided her clothing earlier in her stay. When we asked what happened, responses varied, and responsibility seemed to shift between staff members. It’s important to note that meaningful progress only occurred after we formally escalated the issue in writing. Following that escalation, some clothing was eventually recovered, and we do acknowledge that improvement. However, even at discharge, some items were still missing. By that point, our family was exhausted and chose to take the loss rather than continue pressing the issue. What was most troubling was the sense that the burden of tracking, reconciling, and resolving the problem was being placed on the family, rather than being fully owned by the facility. In a medical rehab setting — especially with elderly, frail patients — families should not have to investigate missing belongings or chase accountability. Throughout our interactions, there was an overall air of apathy. Whether due to staff being overwhelmed, understaffed, undercompensated, or disengaged, problems often felt met with deflection rather than resolution. That feeling is hard to quantify, but it’s unmistakable when you’re advocating for a loved one. In summary: The rehabilitation itself was effective. Nutrition and therapy helped my mother improve. But communication, transparency, and accountability were inconsistent. Progress often required persistent family advocacy rather than proactive action. For those reasons, this was a hard 2-star experience. Families considering this facility should be prepared to stay closely involved and advocate strongly, even for issues that should be handled internally

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anthony smith

My experience here was awful….it took 3 full days to get my medications. The answer I got was their pharmacy is located in New Jersey. The place is not so clean and house keeping was only in your room twice a week. To get a nurse or an aide took sometimes 30 to 45 minutes. The food is terrible, they do not cater to your requests if any. The staff lets patients sit in wet clothes do to no fault of the patient. Some of the care taker’s are rude, uneducated and no respect to your needs. All I heard alot of was caretakers saying what time do they get off. There is no medical emergency concerns or staff willing to help if needed. They say if its important they will call 911. I could go on, but this will fall on deaf ears ! Maybe in 1975 this rehabilitation and nursing home was strict and food was good. Maybe then it was 5 stars….now if your lucky its 2 stars. It’s like it is only a 9 to 5 job and most here are only in it for a pay check. The only good thing here is the PT worker’s….they really help you.

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Nickeisha Henry

The absolute worst facility in New York State I regret having my aunt come here when she first arrived. They told her that she needs to go in her diaper because no one wanted to bring her to the restroom when I called to find out information. My name was never on her documents and they violated HIPAA and told our clinical information to me They had My Aunt sit in a soiled diaper for two hours no one answered her bell. No one came to change her when she would see a cna pass by. They would tell her that they are not her aid and they will find her but no one came to change her when I spoke to the nursing Supervisor she told me that she usually comes out and find her so my aunt who both arms are broken should use her feet and scoot herself around the hallway with a soiled and smelly diaper in front of all the residence and family members that are visiting to look for someone to change her diaper because ringing her belt obviously was not enough. I asked the nurse supervisor how would she feel if her mother had an accident and was sitting in a soiled diaper for two hours and no one came to change her. her response with an attitude was oh no sweetie. My mother is at home that could never be my mom. Very disrespectful. this facility has no humanity, no empathy or understanding of what their Residents are going through. They definitely do not care about preserving anyone’s dignity they have no compassion Trust me if you want your loved one to be cared for with dignity And compassion this is not the place they’re disgusting in every way possible

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georgia andrew

The facility is awesome from the front desk to the room. They have a good security , they have an elevator operator, a lot of staff The room is nice and clean and they have full service. Tons pf activities for the elderly and staff members treat us with courtesy and kindness

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Robin Martin

The outside and visiting room is cheerfully decorated with a fabulous aquarium and the front desk staff welcoming. My friend is in good spirits, well groomed, and enjoys the meals. I can't say how relieved I am knowing he is in attentive and kind hands.