S

Susan Boyar

I will forever be grateful for the incredible care my mother received in the memory care unit. From the very first day, the staff treated her not just as a resident, but as family. They knew her favorite songs, how to make her laugh on her difficult days, and the little ways to bring her comfort. Their patience, compassion, and skill brought dignity to her final months and gave our family peace of mind. We could see the love in every small act — a gentle hand to guide her, a warm smile to greet her, and an unwavering respect for who she was. They gave her safety, joy, and dignity, and for that, we are endlessly thankful.

L

Laurie Vieth

My mother went to Beechwood into Hospice care after celebrating her 94th birthday. Her BMG doctor told me to keep her comfortable as it may not be long. The nurses and aides are taking such good care of her that she was discharged from Hospice. Her PT has been so good she can stand up and take a few assisted steps. Our family is happy to say thank you to the staff who have taken such good care of Mom….. 1 year later we are unexpectedly celebrating her 95th birthday🎂We are so grateful we chose Beechwood Continuing Care Facility on Millersport Hgwy!

M

marjorie kroll

My sister was left in her wet in bed until 1:00 pm. She was never dressed or changed or gotten up until 1:00. This has happened before and I find it discussing. I’m thinking of getting a lawyer. Being told they are short staff is a continuing explanation. This is more than unacceptable. Ian out of state and visit all the time. The staff can be nice however whenever I have visited it was like talking to a hearing impaired person who could care less for treating patients as human beings!!!!!!!

B

Brittany Moore

Much like other recent negative reviews regarding hospice care, my family had a very negative experience with the staff at beechwood. My grandmother was in this facility for about a month and during that time, my family visited often and unfortunately saw many red flags first-hand. To speak only on my first-hand experience, I went to visit over the holidays. When we arrived, we found that her oxygen tank was completely empty. When we notified an aid, we were told that we were "overreacting" and that "empty" still means it "probably" still has oxygen left in it. I think that when the tank is on the empty marker and the resident needs oxygen to survive - go ahead and change the tank. Who knows how long she was sitting there like that? She also mentioned that she had to go to bathroom, and needed to go for a while. We also mentioned this to an aid, who acknowledged that my grandma did mention this a while ago but was told to wait because all the staff were on lunch break. I don't think people who are unable to walk to the bathroom by themselves should be forced to hold it until everyone on staff is done eating? Also completely unacceptable. And this was just my experience - my family members that live nearby and visit often have much greater accounts of negligent care taking place at this facility. For example, my grandma fell while trying to go to the bathroom after repeatedly ringing the bell, and no one came to help her. When my family member was visiting, she watched her try to ring the bell several times. After waiting more than 20 minutes to see if anyone would respond to the bell, my family member went out to find someone. When she mentioned that they had rung the bell and no one came, the staff member told them that the bell in that room didn't work! They all knew that, and just didn't bother trying to fix it! And to be clear, this is really referring to the aids/staff at beechwood as the few hospice nurses working there were actually really great but are unfortunately not there all the time. If you have the choice, please reconsider your options and look elsewhere.

L

Lisa M

The level of care my Mother received during her stay for a knee replacement was WELL below average. Its a "Candy Coated" facility, pretty on the surface, a mess on the inside. Staff (80%) was just horrible. Food terrible, cleanliness of rooms and attention to patient needs 0%. PLEASE do not send a family member there, I literally spent 90% of my week there with her, she had the same sheets the entire time, never offered hand towels, only wash clothes. My Mother called me on her last night as they didn't plug her machine in properly and asked me (A fine dining manager), how to do it correctly, as I did. Please think twice...