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Mary Posillico

We are incredibly grateful for the outstanding care my dad received from every staff member, from Dr. Reyes, administration and nursing to CNAs, nutrition, food service, activities, housekeeping, and maintenance, was consistently kind and patient. He arrived unable to walk or eat, and thanks to amazing physical and speech therapy plus daily entertainment he loved, he is now walking, eating, and even wants to stay longer. Every department has truly exceeded my expectations.

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Cindy Lauria

• Amazing experience March 2024 after double fracture c4 neck spine. Employees were so amazing I gifted over 20 ppl to shoe appreciation. • Oct 23- Nov 27th 2025: AMAZING: RN: Rose, PT: Marie & Majority of the staff there. Also gifted 15ppl for they were amazing. • Long Island Jewish Medical Center from Oct 14-Oct 23rd.Diagnoses: (Functional Neurologic Disorder and also dysphasia). Severe muscle spasms, numbness, mobility on right of body. 2wks after Nov 17 2025 health declined. Called Glen Cove Rehabilitation Center part of Emerge. Explained good and bad experience with Emerge then I was rejected. ———————————————————————- UNFORTUNATELY Oct 23- Nov 17 2025 staff assigned PCA: Maguy, Carol, Sara. 85% I did myself in a wheelchair. Made bed, transferred myself bed to wheelchair, wash up, dress and undressed wheelchair bound. CONSTANT EXTREME PAIN & EXHAUSTED I couldn’t perform in OT & PT who told nurse mgr but their behavior just got worse. • PCA(CARMEN): NEGLECT, VERBAL ABUSE & THREATENED PHYSICAL HARM. —NEVER assigned to me but went out of her way to harass me. Good friends with CAROL. So CAROL after assigned to me was they BOTH continuously harassed me. •PCA(CAROL): Assisgned to me once. NEGLECTFUL, VERY LAZY, VERBALLY ABUSIVE AND THREATS PHYSICAL HARM. • NIGHT NURSE MGR(CYNTHIA): ALWAYS. calling me Sir: After having raptured brain aneurysm now PERMANENTLY bald & PERMANENTLY blind in left eye. CYNTHIA March 2024 continuously called me Sir. I’M FEMALE FROM BIRTH. • PCA(MAGUY): NEGLECT, LAZY, COMPLAINING ABOUT WORK, SAID SHE COULD NOT HELP ME FOR HER BACK WAS HURTING. PHYSICAL DANGER for dismantled my wheelchair, left me in wheelchair being physically unstable. Numerous paging. No response for few hours then staff complained. • PCA(SARA): NEGLECT, LAZINESS. PHYSICAL DANGER for dismantled my wheelchair, left me in wheelchair being physically unstable. Numerous paging. No response for few hours then staff complained. Was left in pee on bed. Maguy, Sara & Cynthia came but left out. Numerous paging. Over 8hrs later. Staff came but complained. I have proof of phone log. I emailed mgnt Friday Nov 9 2025 at 3:23am. That next Monday around 9am social worker continuously lied my insurance denied 7 days extra. She says don’t bother calling for that’s the final say. I CALLED insurance agent on speaker NUMEROUS TIMES agent said approved and gave the approval number. They wanted me gone after I complained. — A VERY DETAILED EMAIL WAS SENT TO MGMT———— ABUSE WAS WORSE. MAGUY, SARA, CAROL & CARMEN. Aristotle that gives medicine assisted me in the toilet. MOST EMBARRASSING THING EVER for their refusal. NEXT day assigned to men. I said ABSOLUTELY NOT. I had reported Carmen to Melissa when I was in massive muscle spasms in both hands and legs. I asked Yasmin if I could ask someone to take me to my room so she would at least know where her staff is. The was a lady behind me. I politely said (could you help me). She kept quiet. I asked a few more times. Then I rocked myself back and forth so she could see me. I says I need your help my muscles are spasms it’s extremely painful and hard are frozen. Carmen finally came to me. I thought she will now help me. She says use your hands and push the railing. I told her I can’t muscle spasms. She says it’s exercise and walks away. I’m in shock here. I took a few seconds to breathe. Rock towards her and said I asked Yasmin and she said it was okay for you to take me to my room. She loudly says. I said I would help you if you rolled over to. I’m like what part do you not understand. I’m in pain here. I dine I told do not talk me. I don’t want to hear another word. CARMEN then tells me you are dismissed. I said excuse. She said it again a cooks more times and said my name is CARMEN and you have been dismissed. I told her you should be dismissed for your talking to like this. How worse do you guys treat patients that can’t speak up for themselves. —-CARMEN, CAROL, MAGUY & SARA never got in trouble. Resident are ALL AMAZING, KIND HEARTED AND LOVELY PEOPLE.

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Maria Monaco

My mother was admitted to Glen Cove Center following a severe hip fracture. We were initially referred to the center for the physical therapist, Romeo Racos. At 90 years old, the prognosis for my mother walking again was uncertain, but thanks to Romeo, my mother is walking with a walker and assistance. We are grateful for his skill, patience, and commitment to his patients. My mother was at the center for 100 days, and in that time, it truly became our second home. We had the pleasure of working with many incredible individuals . A special thank you to the following staff members: • Rehab/CNAs: Marie, Rose, Cami, Jasmine, Tylick, Darren, and Edison (CNA). • Nurses: Barvin, Grace, Melissa, Karine, and Jade. • Administration/Support: Ennis , Alan and Josephine were also very helpful in getting things done and ensuring a smooth experience. Needs improvement with CNA/patient ratio! We highly recommend this center for physical therapy, especially Romeo Racos to anyone needing physical therapy!!

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Fuzzy

I'm flabbergasted by the high ratings this places gets and feel that many of these reviews are fake. I had my parent at this facility and got them out within a few days because it was so bad. I chose the place because it was close to my home, it got good reviews and the social worker at the hospital my parent was at was awful and literally called me one day and said my parent was going to be released in a few hours. No warning, nothing....even though I had told the SW that I needed help to find a facility to transfer my parent to after their time at the hospital was over and I didn't want to be left in the lurch. I wanted time to research places, maybe even go visit them, seek out some referrals....and I had no time to do that. First of all, if you go to the website, you'll see bright, updated, clean rooms and my parent's room was old and dirty.....water stains on the ceiling, a filthy remote control, a tv that didn't work, a bed from the 1950s. The bathroom stunk and was disgusting with diarrhea all on the sides of the bowl....looked and smelled like it hadn't been cleaned in days. The first night I get a call that my parent is being disruptive....getting out of bed, banging on the wall, opening the window. I said, "How can that be? They were in a car accident and have multiple broken bones, a broken leg....how can they get out of bed?" "Well, that's what the roommate said." Did anyone see that? No. They said they'd "look into it". So, I knew I was dealing with a bunch of shady people. The staff speaks to each other in another language so you don't know what's being said which is rude. When I went to get a staff member to help lift my parent up in their wheelchair because they were sliding out, some young guy strolled over, looked totally bothered by the request and rolled his eyes. The last straw was when I was waiting for some paperwork to sign, a nurse (or member of the staff) was sitting with an elderly patient in the hall- I guess to keep an eye on him so he didn't fall. The old man was trying to chat with the staff member who was completely ignoring him because he was looking at his phone. After a few minutes, the old man got so upset that he was being completely ignored that he tried to get up and the staff member grabbed him and told him to sit down. He was really mean and definitely shouldn't have put his hands on the old man like he did. It was definitely unnecessary force. Oh, and EVERYONE is always on their phones.....do what you want during your breaks but sorry- you should not be on your phones when you're supposed to be working! When I saw all this, I told a nurse I was getting my parent out of there. Bottom line- take the good recommendations with a grain of salt. The pictures online are not a true representation of the place at all, most of the staff is completely indifferent to the patient's need- even negligent. Maybe this place is ok for someone who doesn't have a serious injury or who won't be there long but if your loved one is very ill and truly needs assistance, this place is not for you.

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DAYNA SANTARSIERO

Rehab Review – A Welcome Change from Past Experiences This rehab experience has been significantly better than others we’ve encountered in the past. I want to sincerely thank some standout staff members who made a real difference in my mother’s care: • Enis, the nurse manager • Aileen, the social worker • Tammy, my mother’s favorite aide • Allen, the director • Barbara, her primary physical therapist • Rose, who cared for my mom the first week after her hospital discharge (which was last-minute). I hadn’t yet brought clothes for her, and Rose kindly found a hospital gown to make sure she was comfortable. Her compassion was deeply appreciated. • Trish, the night nurse during my mom’s initial admission, was also incredibly kind and attentive. • A weekday/weekend medication nurse whose name I sadly can’t recall—she went out of her way to offer help when my mother had a male aide and felt uncomfortable. That kind of care means everything. * Mom was readmitted a second time and the Nurse Manager Stephanie went above and beyond for us to try to help mom recover the 8 days she had left in her medicare short term rehab bank she is truly a sweet and compassionate person that cares about her patients. What truly sets this facility apart is the level of heart and compassion shown by these individuals. In environments like this, genuine care matters most. Another major plus: the range of daily activities. Compared to other facilities, this rehab offers far more engagement, including live music every Sunday, which my mother truly enjoyed. No facility is perfect, • rooms are dated- at first appearance equal first impressions. I admit I was worried when we arrived then rose and Trish calmed me with their compassion no other facility had staff that cared. -The only ice machine is kept in a locked closet that only staff can access. Staff have more important things to do. Get another ice machine so family can do this minor task. •Like many facilities, Cleaning staff needs improvement, it can sometimes smell like urine. •Like many facilities, there is often a 30-minute or longer wait to use the bathroom, especially during busy hours. Hiring more aides would go a long way in improving day-to-day care. Why This Rehab Stands Out This facility was a huge improvement over others we’ve encountered: • Daleview: I personally saw residents lying on the floor waiting for help. An aide forgot to lock my mom’s wheelchair wheels—she fell and reinjured her already broken shoulder and needed another surgery. • Grand Pavilion (Rockville Centre): Severely understaffed. My mother sometimes saw aides just 3–4 times a day. Her roommate, who was fully recovered, wasn’t discharged—likely because they wanted to keep billing her full rehab stay rather than take on a more complex patient. • Glen Garriff: While we didn’t go ourselves, I heard from others that being transferred out of Glen Garriff into Glen Cove it was a complete nightmare. Important Warning About 5-Star Facilities Don’t be fooled by 5-star ratings IF you have an elderly patient that might not recover it may not be for you. • Stern Rehab: If your parent isn’t progressing, they force discharge, even if Medicare days are left. They also do not help with Medicaid chronic care conversion they’ll likely push you out if it looks like your loved one won’t make it home. Final Thoughts Compared to all of that, this facility was a relief. It’s not perfect, but the compassionate care, consistent activities, and overall staff dedication made a meaningful difference. When placing a loved one, it’s not about shiny floors—it’s about people who actually care. And this rehab had them. There are a few bad reviews I'd like to address. There is a severe problem with hospitals discharging patients too soon, to rehab. one alarming review said something about fluid build up and their father passing away. If you feel like your loved one is being discharged from a hospital too soon put in a QIO 24 hours before predicted discharge.