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Nataly Antigua

We placed my 98-year-old grandmother here when she was discharged from the hospital this past month, trusting that she would be cared for and treated with compassion. Of course, the health of my grandmother was the number one priority. So when we were making a choice of which facility would be best, we decided to go to the Grand at Great Neck after a tour. During the time she was there, the staff made sure she was safe, comfortable, and looked after around the clock. she did not have any falls while in the facility team she was always kept safe by the staff. The nurses and manager team reassured us that she was eating and being supported, even though she cannot feed herself, and they were always there to assist. The facility and floor were very clean. We were able to have her seen by a neurologist in house, the staff continued to keep us informed and guided us through the process. When her condition changed, they acted quickly, and thanks to their support we were able to get her to the hospital for further treatment without delay. We were comforted to know that the nurses were attentive, engaged, and always checking in — showing genuine concern for her well-being. Anytime we needed to check in we would call the front desk and speak with the nurses on the unit. We are grateful that she spent this past month in their care, where she was kept safe, comfortable, and treated with dignity. The staff went above and beyond to keep her room in order and to ensure her needs were met daily. Their kindness and attentiveness gave us peace of mind, and we truly appreciate the dedication they showed. Each person were treated as an individuals and not as numbers. My advice to other families is this: you can trust your loved ones here, knowing they will be well cared for and treated with respect in this amazing atmosphere. We are thankful for the positive experience and the care my grandmother received. Should we ever need to return we will definitely be returning to the Grand. I highly recommend this facility .

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susan rivas

Loved this rehab for my great aunt , nursing staff took great care of her . Communication was always great & administration is very attentive ! Will come back if ever needed . Thank you Great Neck Staff !!

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Catherine Brown

We placed my 96 year old grandmother here when she was discharged from the hospital thinking we were placing her in a place that would care for her and treat her. The time that she was there, she was NEGLECTED SEVERELY! She had a fall out the bed in the middle of the night and when I went to check on her a few hours later, I found her sitting on the side of her bed nodding off and UNATTENDED! When I asked if they thought it was safe since she just had a fall, I was dismissed saying she was eating. Which was a lie because she is unable to feed herself. We asked her to be seen by a neurologist. Again dismissed. We tried to get her transferred to another facility and got the run around. When I saw her condition today I immediately called 911 to get her removed and taken to the hospital. The head nurse comes in the room badgering us asking why did we call 911 and did we tell anyone we were doing it. Again more concerned with their lies than my grandmother’s health. She lied and said she did not have a fever. And was not in respiratory distress. To be told at the hospital she IN FACT had a fever, was severely dehydrated, blood pressure low, heart rate high and she’s SEPTIC! HOW??? When she’s been in there care for a month! Thankfully we followed our heart and got her out of there and got her the treatment she needs. My advice, do NOT send your family here. They will be neglected and uncared for. We found a rotten apple in her room which had to be the staff because she only eats puréed foods. They wouldn’t put an undershirt on her the way we asked constantly. Or a mask when she was placed in the hallways. They are very rude and dismissive. I WILL be reporting this whole incident to DOH. Because no one’s loved ones should ever have to experience this.

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Yehuda Benjamin

If you're searching for a place where your loved one will be treated with dignity, compassion, and professionalism, The Grand at Great Neck should be at the top of your list. Whether it's your mother, father, sister, brother, grandparent, or close friend, entrusting someone else with their care is one of the most important — and emotional — decisions a person can make. I've witnessed the incredible work being done at The Grand at Great Neck, and I can say with complete confidence that this is a facility where your loved one will not only be cared for but genuinely valued. The nursing and clinical staff are nothing short of exceptional. They are attentive, gentle, and truly tuned in to the needs of every individual. Patients are treated with patience and warmth, not just medically but emotionally as well. The way the nurses interact with residents—remembering small preferences, offering comfort during tough moments, and maintaining a respectful tone at all times—makes a world of difference. The rehabilitation team is equally impressive. Their therapists work tirelessly to help each resident reach their fullest potential, whether it's recovering from surgery, illness, or injury. They combine technical expertise with positive encouragement, helping patients regain strength, independence, and confidence at their own pace. I've seen residents come in with limited mobility and leave stronger, happier, and more motivated than ever. What truly sets The Grand at Great Neck apart, though, is the administration. The leadership team is hands-on, visible, and always approachable. Whether it’s the administrator, director of nursing, admissions team, or social workers, every member of the administration operates with a sense of accountability, compassion, and pride in their facility. They don't just oversee operations—they are actively involved in making sure every resident and family feels heard, respected, and supported. They communicate openly and professionally with families, and they’re always willing to listen and work with you on any concerns, questions, or needs. In a world where communication can often be a weak point in healthcare, this team goes above and beyond to build trust and maintain transparency. The facility itself is also beautiful, clean, and uplifting. There’s a strong emphasis on keeping the atmosphere vibrant and positive, with regular activities, entertainment, and opportunities for social interaction. It feels more like a caring community than an institution. The Grand at Great Neck is more than just a rehab or nursing facility — it’s a place where families can feel true peace of mind knowing their loved ones are in good hands. If you're considering care options, I can't recommend this place highly enough. They set the standard for what excellent healthcare and rehabilitation should look like.

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Angela Kuk

I was very happy with my husband at the facility. This is my second time in the facility! If I need any more placement it will definitely be here! Ty to nursing and administration for your help as always!