T

Tommy DeSantis

This place is a house of horrors. My sister was there and was not taken care of - very few nurses and aides were good, most of the staff was not. The doctors at this place cannot be real doctors. I asked a question to the doctor and she said "who knows?" My sister had a rash under her breast and they treated it with cream or powder. It was cancer! And the hospital said she had this a long time. Also, she had a seizure and was rushed to the hospital. At hospital, she was checked for seizure medicine and there was no trace in her. She was supposed to be on it all the time. Also, she was in so much pain and screaming in pain and they did not try to help her with the pain. She was on Tylenol?! She was eventually placed in Comfort End of Life and she was still screaming in pain. This is what they call Comfort?! Also one of the staff that came in her room told the family your sister asked for ice-cream and she said I left to see other patients when I came back she passed. I should have gotten her ice-cream. Why would you tell us this?! So many times my sister did not have her own clothes and so many times I saw mice/rat feces on the floor and on my sister's shoes. This place should be shut down and some staff should be locked up. They should have taken much better care she might not be in the cemetery.

V

VCW W.

Hello, I am leaving a review to make mention of the great, helpful, competent, reliable, and outstanding service of the Director of Social Worker Samantha Di’Clemente. At every turn she is willing to look into and resolve any issue that arises. This is greatly appreciated!

A

Alyssa Ondris

If I could give zero stars I would. If your loved one is here for a LONG TERM stay for a nursing home I would run far away! The facility is dirty, and the staff is overwhelmed. My poor aunt was not consistently given medication, was left to rot on the floor on dirty mats, and we would often see rat/ mice droppings. Not to mention her brand new clothes would go missing frequently! The doctors here are extremely negligent, and have very few experienced staff. Please stay far away from this place!!

N

Nancy Ferracci

My elderly mother took a fall at home, went to hospital, and was then transferred to The Grand for short-term rehab. All of the staff were attentive, caring, and really showed dedication. My mom had an excellent rehab experience there. She is now 91 and has been residing on The Grand’s long-term care floor for a couple of years. Janice, who is the Concierge and a Coordinator at The Grand, is EXCELLENT! She has befriended my mother and really cares about her. My family, including myself, all consider Janice to be a gem at The Grand … both a friend and an ally. Other positives about The Grand that are especially meaningful to my mother are a Christian prayer group that meets weekly, and two women who deliver the Eucharist/communion every Sunday. There are also onsite haircutting and nail salon services. The Grand offers free parking, though it’s tight between 7am-3pm.

K

Kelly Doherty

My husband was there for over 5 weeks and I have to say every person who works there is wonderful. All at the reception desk, the coordinator, Janice; every therapist, OT and PT; the social workers; and heads of each different department to the phenomenal nursing staff, all are very caring people. My family would highly recommend the Grand Rehab at South Point to trust taking care of your loved one.