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Loretta Howard

The low rating says it all. LPN managers who shouldn’t be managers as they can’t assess. Have supervisor do meds and floor and supervise. One CNA for the floor if that. The LPN with the stretch pants and make up, long nails, sparkly stuff does not dress appropriately for work. The place is old and horribly filthy. Needs to be shut down and just closed. Residents are neglected yet they don’t do anything to keep staff as pay is low also. It’s a nightmare very depressing. The State is useless.

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Diane S

I was at Susquehanna for rehab for a couple weeks. No one wants to be at a nursing home, but they made me feel comfortable. All of the staff were kind and helpful. If I have to go to a nursing home again, I would choose this one.

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Michelle

I wish there were negative stars. Forgive my language, but this place sucks. After emergency surgery where I was not expected to live at first, and was in the hospital for 2-3 weeks, I was transferred to this horrible place. My advocate did absolutely nothing in dealing with my insurance. She lied and misrepresented what was being done. I didn't actually see the doctor until I'd been there for more than 3 weeks ( my insurance initially had me there for 2 weeks of rehab [which only the physical therapist saw me everyday of the 2weeks I only saw the occupational therapist once.], yet I needed a nurse to take care of my incisions). Again, no help in getting home health care from the advocate or whatever she was. After the 2 weeks I was told that if I left, it would be against medical advice and I would not get any help. If I stayed I would have help but I'd be paying it. Not being of sound mind at the time, I stayed. Most of the aides and nurses were very nasty and were not very helpful. I had an ostomy bag that was still trying to get used to. I struggled with finding a bag that wouldn't leak, and how to change it. I was nauseous and had a really bad night. They kept giving me crackers. The only nurse that was helpful went to the kitchen and got me some broth that greatly helped. My favorite tee was "lost" I ended up leaving after about 2 months. When I got home I ended up losing around 100 lbs because I didn't want to eat or drink anything. This was due to the bad food and care that I received at Susquehanna. I ended up back at the hospital dehydrated and my kidneys were affected. Do not go or send a loved one here.

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Danielle Mahoney-Brown

Susquehanna Nursing Home should be closed! The care is nonexistent and is elder abuse! My mother has end stage dementia and lays for 8-12 hours in her own excrement! She has had multiple falls and they have not done anything to maintain her safety.There is zero accountability that begins with the administration and filters down throughout the entire organization! The direct patient care staff is disrespectful, unprofessional, and uncaring. The abuse and neglect endured by the residents is mortifying!

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Mike

If I could give zero stars it would be more appropriate. The place is very dirty. The staff is rude and uncaring. I witnessed CNAs arguing with each other more than once. I heard a nurse complaining about taking care of a resident (I thought that was their job). They leave residents lay in their beds in their waste. I could go on and on but my best advise is keep your loved one out of this place.